Apartment Service Technician

Lion Real Estate Group; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Lion Real Estate Group is seeking an experienced Service Technician in Nashville to ensure quality maintenance in its apartment communities. The role involves troubleshooting various maintenance tasks, providing exceptional customer service, and adhering to company standards. Ideal candidates will have a High School Diploma and relevant experience in multifamily property management.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings Plan (6% Company Match)

Vacation

Employee Assistance Program

Qualifications

• 1+ year residential maintenance or related experience preferred.
• 1+ year experience in multifamily property management preferred.

Responsibilities

• Troubleshoots and repairs plumbing, electrical, HVAC, and carpentry.
• Completes service requests efficiently and ensures quality control.
• Provides exceptional customer service while maintaining communities.

Skills

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Excellent organizational skills and attention to detail

Excellent time management skills

Team player

Independence and ability to multitask

Education

High School Diploma or equivalent

Tools

HVAC/EPA Certification

Valid Driver's License

Job description

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Lion Real Estate Group is seeking an experienced Service Technician to join the maintenance team within our portfolio of owner-operated apartment communities located in Nashville, Tennessee.

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Lion Real Estate Group, established in 2007 by Jeff Weller and Mory Barak, is a US-based investment firm with a niche focus on acquiring B/C multifamily assets in the Sun Belt states. The co-founders have completed $2.5 billion of real estate transactions and have office locations in Dallas, TX (headquarters), Los Angeles, CA and Nashville, TN.The firm currently owns and operates over 6,800 units across 29 multifamily properties located in the Los Angeles, Nashville,Dallas, Austin, Houston, Atlanta, and Charlotte markets.

• Medical Insurance (77% of employee/dependent premium paid by Lion)
• Dental Insurance (99% of employee premium paid by Lion)
• Vision Insurance (99% of employee premium paid by Lion)
• Voluntary Plansincluding Life/AD&D, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance
• Third-Party Dedicated Benefits Concierge (TouchCare)
• 401(k) Retirement Savings Plan (6% Company Match)
• Vacation
• Holidays (New Years Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
• Employee Assistance Program
• Perks andRewards Program

The service technician plays a vital role in our community’s day to day impression on existing and prospective residents and is expected to maintain a high level of quality customer service and professionalism while ensuring that all company maintenance policies and procedures are consistently followed. The service technician is responsible for troubleshooting and repairing all aspects of the community and apartment units including plumbing, electrical, heating/cooling, carpentry, appliances, painting, and drywall

• Ensures all company maintenance policies and procedures are followed
• Ensures quality control checks of all final products (i.e. unit turns, preventive maintenance, rehab projects).
• Walks community daily and inspects vacant apartments.
• Completes service requests in a timely and cost-efficient manner.
• Addresses all emergency service requests in a timely fashion, including on-call emergencies
• Assists in maintaining and repairing structural, plumbing, HVAC, and electrical issues, including rehab units
• Prioritizes service requests and unit turns
• Paints and turns vacant units, including rehab units
• Cleans and repairs swimming pools
• Ensures the physical well-being and curb appeal of the apartment community including grounds cleanliness
• Ensures all work assignments are completed according to Company standards
• Assists with move-in and move-out procedures
• Brings all resident issues to the attention of office personnel and informs community managers of any issues observed in housing units
• Works together with service team to keep on-site shops in order
• Coordinates with supervisor to order supplies while maintaining the appropriate expense budget allotted per community.
• Works collaboratively with supervisor to prepare for all city and internal property inspections.
• Ensures Company Safety Program and OSHA safety requirements are being followed and conducts routine property safety inspections.
• Maintains annual fair housing certification for maintenance (via Gracehill)
• Maintains regular and consistent attendance according to required work schedule decided by the Company, including being available for on-call on weeknights and weekends
• Provides exemplary customer service to residents, prospects, and guests and represents the Company in a professional manner at all times
• Excellent verbal and written communication skills. (English)
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to create and maintain strong supplier partner relationships
• Team player with ability to work well with others
• Ability to work independently, prioritize duties, manage time efficiently, and multi-task.
• Ability to function well in a high-paced and at times stressful environment.
• High School Diploma or equivalent
• 1+ year residential maintenance or related experience
• 1+ year of experience in multifamily property management highly preferred
• HVAC/EPA Certification preferred
• Must Have Valid Driver's License

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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