Apartment Operations Coordinator

wsu; Pullman (WA); On-site; USD 56,000 - 61,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation leave

Health insurance package for employees

Retirement plan

Deferred compensation

Training & development

Employee tuition waiver

Job summary

Washington State University seeks an Apartment Operations Coordinator to manage the apartment services office, supervise staff, and guide residents through contracts, transfers, and turnovers. You will liaise with Custodial and Auxiliary Facilities Services to support the resident experience and ensure policy compliance.

The role requires strong communication, public speaking, and teamwork, with a full-time 12-month appointment on the Pullman campus. Evening/weekend availability is expected.

Qualifications

• Bachelor's degree and three years of related experience, or equivalent combination of education and experience.
• Leasing office or living group experience is preferred.
• Willingness to work regular hours and some evenings/weekends.

Responsibilities

• Oversee the apartment services office serving 1,800+ students and families.
• Supervise apartment services staff and coordinate with Custodial and Auxiliary Facilities Services.
• Advise residents one-on-one and support the resident experience; manage contract assignments, transfers, and terminations.
• Collaborate with campus partners and communicate effectively to ensure smooth turnover operations.

Skills

Interpersonal communication

Written communication

Oral communication

Microsoft Office (Outlook)

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft SharePoint

Education

Bachelor's degree in a relevant field

Master's degree in College Student Personnel / Higher Education Administration

Tools

Microsoft Office Suite

Job description

Online applications must be received before 11:59pm on: September 15, 2026 If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s): 1138-YN_ADMINPRO - Coordinator

Business Title: Apartment Operations Coordinator

Employee Type: Admin. Professional

Position Details:

The Opportunity:

As the Apartment Operations Coordinator , you will hold a full-time, 12-month appointment and report to the Assistant Director of Apartment Operations. You will provide oversight of the apartment services office, serving more than 1,800 students and families with their key and apartment assignment needs. In this role, you will oversee all aspects of apartment contract assignments, including transfer and contract termination processes. You will provide one‑on‑one advising to residents, supervise apartment services staff, and work closely with Apartment Custodial and Auxiliary Facilities Services to support the resident experience and facilitate the unit turnover process. You will also demonstrate strong communication, public relations, and public speaking skills in serving residents and collaborating with campus partners.

Additional Information:

This is a full-time (100 % FTE), permanent position. This position is overtime eligible.

Monthly Salary: $5,000.00 - $5,500.00 | Commensurate with experience and qualifications

In accordance with RCW 49.58.110 , the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Benefits:

• paid sick and vacation leave
• paid holidays
• medical, dental, life and disability insurance package for employees and dependents
• retirement
• deferred compensation, optional supplemental retirement accounts
• training and development
• employee tuition waiver

For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation .

Required Qualifications:

• A Bachelor's degree in a field relevant to area of specialization and three (3) years of experience directly related to the specialty area. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
• Relevant leasing office, or living group experience.
• Must be willing and able to keep regular hours and work some evenings and weekends.
• Demonstrated effective interpersonal, written and oral communication skills.
• Demonstrated computer software skills, including the ability to use Microsoft Office programs such as: Outlook, Word, Excel, Teams and Sharepoint.
• Demonstrated experience interpreting and applying laws, rules, policies and procedures.
• Demonstrated commitment to supporting equal access and opportunity.

Preferred Qualifications:

• A Master's degree in College Student Personnel/Higher Education Administration or a related field.
• Experience with StarRez or other Housing Management System.
• Experience in facility access management and oversight (keys, access cards, etc.).
• Experience with conference or hospitality operations.
• Demonstrated ability to multi-task and work well under stressful conditions.
• Demonstrated ability to work with a diverse student and staff population.
• Demonstrated commitment to and knowledge of student development and academic success.
• Demonstrated ability to work with students and administrators in a broad range of situations and demonstrate a genuine concern/interest for the welfare of students.
• Demonstrated ability to work collegially and collaboratively with diverse internal and external constituencies.

Position Sponsorship Eligibility:

Not eligible for work visa sponsorship

About Department/College/Area/ Campus:

https://housing.wsu.edu/

Area/College:

Student Affairs

Department Name:

Apartments

Location:

Pullman, WA

This position is a fully in-person role located on the WSU Pullman campus

Background Check: This position has been designated by the department to requi