Apartment Maintenance Technician ($2,000 Sign on Bonus)

WashREIT; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a passionate Service Technician to join their Service and Asset Preservation Team. You will maintain the physical appearance and service needs of the community, ensuring timely and courteous customer service. Ideal candidates have experience in maintenance services, especially HVAC systems, and are committed to community engagement. This role offers competitive hourly pay, potential bonuses, and a range of employee benefits.

Benefits

401(k) matching

Dental insurance

Health insurance

Life insurance

Disability insurance

Paid time off

Holidays

Pet insurance

30% rent discount

Qualifications

• Proven experience in responsible maintenance services, preferably in residential or similar industries.
• Available for on-call work, outside standard hours, and able to respond within 30 minutes for emergencies.

Responsibilities

• Maintain plumbing, electrical, HVAC, and appliance systems proactively.
• Respond swiftly to service tickets, document, and communicate status effectively.
• Conduct daily community walks to inspect cleanliness and safety.

Skills

Problem Solving

Customer Service

Team-oriented

Education

EPA/CFC or CAMT Certification

Tools

MS Office

Yardi

Job description

SERVICE TECHNICIAN

WHY WORK FOR ELME COMMUNITIES?

Elme Communities elevates the living experience for value-conscious renters. We believe that everyone, regardless of income, can take pride in their home, receive remarkable service, and enjoy a well-maintained community. Our focus is on middle-income renters, emphasizing compassionate customer service, respectful communication, timely repairs, and empathetic follow-through as core to our customer journey. If this resonates with you, you might be a great addition to our growing team.

As a Service Technician on our Service and Asset Preservation Team, you will be part of a dedicated group of tradespeople committed to maintaining the physical appearance, preventative maintenance, move-in readiness, and ongoing service needs of our communities.

This position may qualify for a sign-on bonus of $2,000! Please speak with a recruiter for more details.

PRIMARY RESPONSIBILITIES:

1. Problem Solving and Asset Preservation Ambassador
2. Deliver timely, courteous customer service consistently.
3. Maintain plumbing, electrical, HVAC, and appliance systems proactively.
4. Respond swiftly to service tickets, document, and communicate status effectively, and prioritize requests thoughtfully.
5. Build trust with residents through respectful and empathetic repairs.
6. Monitor the make-ready schedule, manage vacancies, and initiate turnovers according to standards.
7. Perform preventive maintenance and regular tune-ups to safeguard equipment.
8. Conduct daily community walks to inspect cleanliness and safety, maintaining curb appeal.
9. Collaborate with leasing and customer service teams by escalating urgent issues and communicating community concerns.
10. Support team success by achieving individual and team goals.

OUR IDEAL TEAM MEMBER:

• Passionate about people and community; inclusive and welcoming.
• Proven experience in responsible maintenance services, preferably in residential or similar industries.
• Well-versed in HVAC and mechanical systems.
• EPA/CFC or CAMT Certification.
• Reliable personal transportation.
• Available for on-call work, outside standard hours, and able to respond within 30 minutes for emergencies.
• Knowledge of preventive maintenance and life safety systems.
• Proficient in MS Office (Excel, Word) and industry management software like Yardi.
• Committed to diversity, equity, inclusion, and accessibility initiatives.
• Resilient, accountable, and team-oriented.

The hourly range for this role is $22.39-$34.83 (dependent on experience).

Additional Compensation:Eligible for monthly and annual bonus programs, including leasing commissions, renewal bonuses, and spot awards.

TEAM MEMBER BENEFITS:

• 401(k) matching
• Dental, health, life, and disability insurance
• Paid time off and holidays
• Pet insurance
• 30% rent discount at our communities

Elme Communities is an Equal Opportunity Employer, supporting an inclusive workplace culture.

Applicants are advised of their rights under federal employment laws. For details, review the Know Your Rights notice from the Department of Labor.