Apartment Leasing Specialist — Tours, Move-Ins & Service

Millennia Housing Management; Cleveland (OH); On-site; USD 23,000 - 26,000; Full time

Job summary

Millennia Housing Management, Ltd. in Cleveland is seeking a Leasing Consultant for The Statler to manage the leasing process from tour to move-in. You will present apartments, handle applications, and ensure resident satisfaction within a collaborative team environment.

The role requires excellent communication, organizational skills, and a customer-focused approach to minimize vacancies and promote a well-maintained community.

Qualifications

• 1+ years leasing management experience preferred.
• Excellent time management and multi-tasking skills.
• Strong customer service and communication skills.
• Knowledge of accounting for rents and posting to records.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Marketing, sales, or customer service experience required.

Responsibilities

• Fill occupancy by presenting properties and amenities to prospective tenants.
• Track prospect leads and manage rental applications.
• Conduct tours, pre-qualify, and follow up with prospects.
• Handle lease paperwork and data entry; manage move-ins/move-outs.
• Maintain positive resident relations with professional, timely service.
• Collaborate with Maintenance and Community Manager to support property operations.

Skills

Customer service

Communication

MS Office

Sales experience

Marketing knowledge

Education

High School diploma or GED

Tools

MS Office suite

Job description

Millennia Housing Management, Ltd. in Cleveland is seeking a Leasing Consultant for The Statler to manage the leasing process from tour to move-in. You will present apartments, handle applications, and ensure resident satisfaction within a collaborative team environment.

The role requires excellent communication, organizational skills, and a customer-focused approach to minimize vacancies and promote a well-maintained community.