Apartment Assistant Property Manager

General Services Corp.; Richmond (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

401(k) Retirement Savings Plans

25% Employee Rental Discount at GSC

Job summary

General Services Corporation (GSC) is seeking a Leasing professional to assist in managing an apartment community and maximize occupancy. You will show apartments, secure leases, and contribute to resident satisfaction through attentive service.

The role involves lease preparation, move-in orientations, and coordinating with maintenance and management to meet occupancy goals while upholding company policies and procedures.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of leasing experience in a computerized environment; supervisory experience preferred.

Responsibilities

• Leasing apartments at optimum rent levels and maintaining vacancies.
• Show apartments to prospects and convert to leases.
• Handle move-in orientations and preparation of lease documents.
• Maintain Availability Roster and coordinate turnover with service teams.
• Process rent payments and ensure timely deposits.
• Respond to resident inquiries and enforce policies in line with Customer Service Program.

Skills

Sales abilities

Customer service

Interpersonal skills

Problem-solving

Organizational skills

Negotiation

Computer knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Description

General Services Corporation (GSC) has been in the business of providing multifamily housing since 1975. It is our belief that employees are core to the Company’s continued success and that the Company and its employees must embrace common guiding principles in order to realize that success.

The Company’s guiding principles are trust, honesty, integrity, and ethical conduct. Sensitivity and responsiveness to our residents and employees are necessary for the growth and long‑term success of the Company and its employees. Employees must be willing to make a commitment to these same principles, without compromise.

We expect every employee to:

1. 1. Conduct any and all communications with our customers, prospects, applicants, residents, or coworkers in a manner consistent with the Company’s Customer Service Program and Philosophy
2. 2. Ensure adherence to all company policies and procedures

Summary

Assist in the overall management of an apartment community. Showing apartments with the ultimate goal of securing a lease. Provide productive and ongoing contributions toward maintaining occupancy and customer satisfaction at a premium level. Completion of leasing paperwork.

Responsibilities

1. 1. Accountable for the property budget as set forth in Company guidelines
2. 2. Leasing apartments at optimum rent levels and keeping vacancies to a minimum:
   • a) Converting walk-in prospects into secured leases.
   • b) Converting telephone calls and emails to appointments.
   • c) Maintaining a waiting list and following up on waiting list applicants.
   • d) Follow up on Guest Cards by letter, telephone, and email.
   • e) Screening applicants to include requesting and reviewing credit reports, employment references, and rental references.
   • f) Lease preparation.
   • g) Move-in orientations.
   • h) Maintain Move-in List.
   • i) Handle subleases, renewals, extensions, and vacating notices.
   • k) Preparing prospect kits, move-in kits, move-out kits, and other promotional materials as needed.
   • l) Promoting Preferred Employer Plan.
   • m) Maintain the Resident Renewal Program.
   • n) Proactively solicit residents' input and opinions regarding their residency in our community.
   • o) Making recommendations regarding resident programs and/or policies to Management.
   • p) Strategizing to maximize resident retention.
   • q) Facilitating a resident environment that permits peaceful and quiet enjoyment.
   • r) Working in partnership with our residents and the community at large to determine solutions and to accomplish goals.
   • s) Maintaining a twenty-one-day letter file and initiating relevant letters.
3. 3. Leasing Office Operations
   • a) ensure policy and procedure are followed.
   • b.) Maintaining a professional and attractive appearance in the rental office and model: plants, accessories, and furnishings.
   • c) Daily file maintenance.
   • d) Answering telephones.
   • e) Arranging utility connections and disconnections and maintaining the utility ledger.
   • f) Walking vacant and inspecting ready units as necessary.
   • g) Walking the property and performing property work as needed.
   • h) Follow up on general complaints to include pet violations, resident handbook violations, auto violations, noise violations, and other miscellaneous resident complaints in compliance with Customer Service Program and philosophy.
   • i) Collecting delinquent rent.
   • j) Checking apartments for skips using the delinquency as a reference.
   • k) Handling move-out processing.
   • l) Maintaining Availability Roster.
   • m) Coordinating with service on turnover scheduling; setting availability dates.
   • n.) Working delinquencies.
4. 4. Entering resident rent payments into MRI and making bank deposits.
5. 5. Reviewing all paperwork prepared by leasing staff
6. 6. Enforcement of guest card procedures and follow up
7. 7. Informing proper authority of trespassers and solicitors on property
8. 8. Assisting with and promoting social activities as needed
9. 9. Other duties as assigned

Requirements

Education: High School Diploma or equivalent.

Experience: Outstanding sales ability and one year of leasing experience in a computerized environment. Supervisory experience preferred.

1. 1. Skills:
   • a) Ongoing skills necessary to perform job description items.
   • b) Positive interpersonal
   • c) Problem-Solving:
     1. 1) Analyzing
     2. 2) Recognizing boundaries
     3. 3) Being courteous
     4. 4) Recognizing options/flexibility
     5. 5) Following up to closure
     6. 6) Exercising good judgment
     7. 7) Working calmly under pressure
     8. 8) Organizational skills
   • 8) Organizational skills
   • 9) Ability to work with people
   • 10) Sales abilities
   • 11) Ability to supervise and motivate people
   • 12) Computer knowledge - Microsoft Word/Excel
2. 2. Personal Qualities:
   • a) People-oriented
   • b) Enjoyment in working with people
   • c) Openness to learning and change
   • d) Integrity
   • e) Positive attitude
   • f) Motivation
   • g) Initiative
   • h) Responsible
3. 3. Must have command of the English language
4. 4. Must have a valid driver's license within the state of residency and proof of automobile insurance. Must provide own transportation.
5. 5. Some weekend work required

GSC Cares about your health and wellbeing and provides the following benefits:

• Health, Dental, and Vision Coverage
• 401(k) Retirement Savings Plans
• 25% Employee Rental Discount at any GSC property
• Paid Holidays, Paid Sick and Paid Vacation
• Health Savings Account with Match
• Maternity Leave
• Employee and Dependent Care Assistance Programs
• Short-and Long-Term Disability Insurance
• Life, Critical Illness, Accident, and Cancer Insurance Plans
• Pet Insurance
• Identity Theft Protection
• Legal Resources

A valid driver's license and proof of insurance required, along with a passing criminal background check and pre-employment drug testing.

GSC is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factor.