Assistant Property Manager - Cardinal Forest

General Services Corporation; Richmond (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

401(k) Retirement Savings Plans

25% Employee Rental Discount at any GS

Paid Holidays

Paid Sick and Paid Vacation

Health Savings Account with Match

Maternity Leave

Disability Insurance

Life and Critical Illness Insurance

Job summary

General Services Corporation in Richmond, VA is seeking a dedicated leasing agent to drive apartment occupancy and deliver exceptional customer service. You will handle inquiries, screen applicants, prepare leases, and coordinate move-ins, renewals, and resident programs in a fast-paced environment.

The role emphasizes sales excellence, teamwork, and adherence to policies while fostering positive resident relations and a high-quality living experience.

Qualifications

• One year of leasing experience in a computerized environment.
• Outstanding sales ability and strong customer service mindset.
• Must have a command of the English language and a valid driver's license.

Responsibilities

• Accountable for leasing apartments at optimum rent levels and minimizing vacancies.
• Screen applicants, review credit and references, prepare leases and move-in packets.
• Manage renewals, subleases, and move-out processing; promote resident programs.
• Maintain office appearance, handle calls, and coordinate utilities and turnovers.
• Support social activities and respond to resident concerns per policy.

Skills

Sales ability

Interpersonal skills

Problem-solving

Analytical thinking

Courtesy

Follow-up

Judgment

Work under pressure

Organizational skills

Ability to work with people

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Description

Join our team at General Services Corporation, where we have provided First Class Service since 1971. As a valued member of our GSC family, you will be part of a supportive and encouraging network that thrives on collaboration and open communication. We believe in nurturing your skill growth and aspirations for professional development.

At GSC, we celebrate First Class excellence, encourage innovative thinking, and have fun while doing it! Embark on a rewarding journey with us, where every day is an opportunity to make a positive impact and become part of a diverse team, united by shared values and strong bonds.

Responsibilities

1. Accountable for the property budget as set forth in Company guidelines
2. Leasing apartments at optimum rent levels and keeping vacancies to a minimum:
   • Converting walk-in prospects into secured leases.
   • Converting telephone calls and emails to appointments.
   • Maintaining a waiting list and following up on waiting list applicants.
   • Follow up on Guest Cards by letter, telephone, and email.
   • Screening applicants to include requesting and reviewing credit reports, employment references, and rental references.
   • Lease preparation.
   • Move-in orientations.
   • Maintain Move-in List.
   • Handle subleases, renewals, extensions, and vacating notices.
   • Preparing prospect kits, move-in kits, move-out kits, and other promotional materials as needed.
   • Promoting Preferred Employer Plan.
   • Maintain the Resident Renewal Program.
   • Proactively solicit residents' input and opinions regarding their residency in our community.
   • Making recommendations regarding resident programs and/or policies to Management.
   • Strategizing to maximize resident retention.
   • Facilitating a resident environment that permits peaceful and quiet enjoyment.
   • Working in partnership with our residents and the community at large to determine solutions and to accomplish goals.
   • Maintaining a twenty-one-day letter file and initiating relevant letters.
3. Leasing Office Operations:
   • ensure policy and procedure are followed.
   • Maintaining a professional and attractive appearance in the rental office and model: plants, accessories, and furnishings.
   • Daily file maintenance.
   • Answering telephones.
   • Arranging utility connections and disconnections and maintaining the utility ledger.
   • Walking vacant and inspecting ready units as necessary.
   • Walking the property and performing property work as needed.
   • Follow up on general complaints to include pet violations, resident handbook violations, auto violations, noise violations, and other miscellaneous resident complaints in compliance with Customer Service Program and philosophy.
   • Collecting delinquent rent.
   • Checking apartments for skips using the delinquency as a reference.
   • Handling move-out processing.
   • Maintaining Availability Roster.
   • Coordinating with service on turnover scheduling; setting availability dates.
   • Working delinquencies.
4. Entering resident rent payments into MRI and making bank deposits.
5. Reviewing all paperwork prepared by leasing staff
6. Enforcement of guest card procedures and follow up
7. Informing proper authority of trespassers and solicitors on property
8. Assisting with and promoting social activities as needed
9. Other duties as assigned

Requirements

Education

• High School Diploma or equivalent.

Experience

• Outstanding sales ability and one year of leasing experience in a computerized environment. Supervisory experience preferred.
• Preferred Requirement: Experience with Market Rate Properties.

Skills

• Ongoing skills necessary to perform job description items.
• Positive interpersonal skills
• Problem-Solving
• Analyzing
• Recognizing boundaries
• Being courteous
• Recognizing options/flexibility
• Following up to closure
• Exercising good judgment
• Working calmly under pressure
• Organizational skills
• Ability to work with people
• Sales abilities
• Ability to supervise and motivate people
• Computer knowledge - Microsoft Word/Excel

Personal Qualities

• People-oriented
• Enjoyment in working with people
• Openness to learning and change
• Integrity
• Positive attitude
• Motivation
• Initiative
• Responsible

• Must have command of the English language
• Must have a valid driver's license within the state of residency and proof of automobile insurance. Must provide own transportation.
• Some weekend work required
• Support the Company's efforts to prevent and/or eradicate crime in accordance with the attached addendum
• Attend In-House Training:
  • New Hire Customer Service
  • Fair Housing
  • Customer Service Refresher
  • Emergency Response
  • Employee Rights Training
  • Management Skills Training
  • Train the Trainer
  • Apartment Quality Standards
  • Basic Accounting
  • Management Philosophy
  • Rental Collections
  • Rental Operations I and II
  • Sales Marketing and Leasing
  • Personal Safety Techniques
  • Certified Apartment Manager
  • Mold Awareness
  • HazCom Program and Refresher
  • Service Operations
  • Asbestos Class IV and Refresher
  • Lead Awareness
• Other training as required

GSC Cares about your health and wellbeing and we provide the following benefits

• Health, Dental, and Vision Coverage.
• 401(k) Retirement Savings Plans.
• 25% Employee Rental Discount at any GSC property.
• Paid Holidays, Paid Sick and Paid Vacation.
• Health Savings Account with Match.
• Maternity Leave.
• Employee and Dependent Care Assistance Programs.
• Short- and Long-Term Disability Insurance.
• Life, Critical Illness, Accident, and Cancer Insurance Plans
• Pet Insurance.
• Identity Theft Protection.
• Legal Resources.

A valid driver's license and proof of insurance required, along with a passing criminal background check and pre - employment drug testing.

GSC is proud to be an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.