Apartment Accounts Receivable Assistant

Property Management Jobs; Denver (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA/FSA options

Disability insurance

401(k) with employer match

Parental leave

Tuition assistance

Rent discount

Job summary

AIR Communities in Denver is seeking a delinquency specialist for its Shared Services Center. This five-day-in-office role handles outbound resident contacts, late notices, payment arrangements, and, when needed, legal steps.

You will document every interaction for audits and coordinate with teams across portfolios. Candidates should have experience in collections or other high-volume customer-facing roles, with calm professionalism and strong written and verbal communication.

Qualifications

• Experience in collections, property management, or high-volume customer-facing roles.
• Strong written and verbal communication.
• Ability to document collection activity accurately for audits.
• Comfort using multiple property management or collections software.

Responsibilities

• Outbound contact with delinquent residents: calls, notices, and payment arrangements.
• Process late notices, handle legal filings, review warrants of restitution, coordinate evictions.
• Set up alternative payment plans and document every interaction for audits and legal purposes.
• Recommend charge-offs on accounts with no recovery options.
• Maintain professionalism under pressure and manage stress during conversations.
• Work across multiple systems and office tools; adapt to property management or collections software.

Skills

Verbal communication

Written communication

Negotiation

Documentation

Organizational skills

Stress management

Attention to detail

Job description

Skills This Role Puts to Work Every Day

Delinquency management sits at the intersection of financial operations and resident relations, and the skills it demands are specific. You'll need steady communication instincts, the ability to hold a firm position without escalating tension, and enough organizational discipline to track dozens of accounts simultaneously across different stages of the collections cycle. This role at AIR Communities draws on all of that, daily.

AIR is one of the largest apartment owners in the country, operating high-quality properties across major U.S. markets. Their Shared Services Center in the Denver Tech Center handles centralized collections across that portfolio, which means the volume and variety of accounts you'll work is meaningful from day one. This is a five-day-in-office position at their corporate headquarters, which spans the top two floors of a DTC tower.

What the Work Actually Looks Like

The core of this job is outbound contact with delinquent residents: phone calls, written notices, and follow-up on payment arrangements. You'll process late notices, handle legal filings, review warrants of restitution, and coordinate evictions when accounts reach that point. Setting up alternative payment plans is part of the toolkit, as is documenting every interaction and activity accurately for audit and legal purposes. You may also recommend charge-offs on accounts that have exhausted recovery options.

The negotiation piece is real. Conversations with residents who owe back rent are rarely easy, and maintaining professionalism under that kind of pressure is a skill this role will test and develop. Composure matters as much as process knowledge here.

On the technical side, you'll work across multiple systems and office tools. AIR uses software common in large-scale multifamily operations, and comfort picking up new platforms quickly is expected.

What Separates Strong Candidates

The candidates who perform best in centralized collections roles like this one tend to combine two things that don't always travel together: genuine patience in difficult conversations and a consistent follow-through habit on documentation. Missing either one creates problems. If you've worked in collections, property management, or any high-volume customer-facing role where you had to hold people accountable to financial commitments, that experience transfers directly.

The commission structure tied to collections performance also means your earning potential has a real ceiling determined by how effective you are, not just by the base pay range of $21 to $23 per hour.

• Strong verbal and written communication across a range of resident situations
• Negotiation skills with the ability to reach workable resolutions
• Ability to manage stress and stay composed during difficult account conversations
• Computer literacy and comfort learning new property management or collections software
• Attention to detail in documenting collection activity accurately

AIR's benefits package includes medical, dental, vision, and life insurance, HSA and FSA options, short and long-term disability covered by the company, a 401(k) with up to 6% employer match, paid parental leave up to 16 weeks, tuition assistance, and a 25% rent discount at any AIR community. For someone building a career in multifamily finance or operations, the exposure this role provides to large-scale delinquency workflows across a national portfolio is genuinely useful experience.