APAC Customer Success Leader

Instructure, Inc.; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Job summary

Instructure is seeking a Customer Success Manager for APAC to own customer relationships, drive value realization, and guide education customers toward strategic outcomes. You will build multi-layered relationships, understand priorities, and translate them into actionable success plans with measurable value.

You will coordinate with Sales, Renewals, Support, and Product teams to ensure renewal readiness, mitigate risk, and identify expansion opportunities across the APAC portfolio, while

Qualifications

• Strong empathy and curiosity to understand customer needs and translate them into outcomes.
• Experience building trusted relationships across multiple stakeholder levels, including executives.
• Commercial awareness discussing customer value, renewal risk and growth opportunities.

Responsibilities

• Own the customer relationship across APAC education customers and drive value realization.
• Develop strategic relationships with champions, decision-makers, and executives.
• Translate customer priorities into clear success plans with measurable outcomes.
• Drive adoption and value realization across Instructure products and services.
• Own renewal readiness, proactively identify risk and barriers to long-term success.
• Identify growth opportunities and collaborate with Sales and Renewals on expansion.
• Lead customer engagements with strategic planning, value reviews, and executive conversations.

Skills

Customer Success

CRM tools

Account Management

Tools

CRM platforms

Job description

Instructure is seeking a Customer Success Manager for APAC to own customer relationships, drive value realization, and guide education customers toward strategic outcomes. You will build multi-layered relationships, understand priorities, and translate them into actionable success plans with measurable value.

You will coordinate with Sales, Renewals, Support, and Product teams to ensure renewal readiness, mitigate risk, and identify expansion opportunities across the APAC portfolio, while