APAC Customer Success Associate (Remote)

Instructure, Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Learning and tuition reimbursement

Tools and resources for success

Motivosity recognition program

Inclusive culture

Job summary

Instructure, Inc. seeks a Customer Success Associate to support APAC customers. You will work closely with CS Managers to retain and grow revenue across the APAC region, using data and campaigns to drive value.

The role requires strong communication, organizational skills, and APAC-hours availability, with exposure to Gainsight and Salesforce in a fast-growing education technology environment.

Qualifications

• Bachelor’s degree required.
• Outstanding written and verbal communication skills.
• Ability to set clear expectations and manage issues to resolution.
• Strong organizational skills and prioritization in a dynamic environment.
• Collaborative mindset and effective use of internal/external resources.
• Creative and analytical problem-solving abilities.
• Customer-facing experience in software industry.
• Experience/knowledge in education sector preferred.
• Familiarity with Instructure products is a plus.
• Ability to work APAC business hours.

Responsibilities

• Collaborate with CS Managers, Sales, and Renewals to increase market share within existing accounts.
• Prepare for strategic customer meetings with detailed reports and impactful presentations.
• Coordinate internally to resolve complex questions, requests, and escalations across APAC customer portfolio.
• Analyze trends and opportunities to support proactive customer growth using regional data.
• Stay current with product updates and communicate new developments to CSMs.
• Develop and deploy digital campaigns and response templates for common inquiries.
• Ensure data accuracy in Gainsight and Salesforce for engagement tracking.

Skills

Communication

Organization

Collaboration

Problem Solving

Customer-facing

Education sector knowledge

APAC hours

Education

Bachelor’s degree

Tools

Gainsight

Salesforce

Job description

Instructure, Inc. seeks a Customer Success Associate to support APAC customers. You will work closely with CS Managers to retain and grow revenue across the APAC region, using data and campaigns to drive value.

The role requires strong communication, organizational skills, and APAC-hours availability, with exposure to Gainsight and Salesforce in a fast-growing education technology environment.