AOG Customer Experience Specialist

Honeywell Aerospace US LLC; Phoenix (AZ); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical benefits

401(k) match

Paid Time Off

Educational Assistance

Job summary

Honeywell Aerospace US LLC in Phoenix, AZ is seeking an Experience Customer Experience Professional to manage AOG customer support inquiries. This role requires at least 2 years of experience in customer support and strong problem-solving skills.

You will work on a hybrid schedule post-training, communicate with customers to resolve issues, and partner with internal teams to ensure service delivery excellence.

Join Honeywell and enjoy a comprehensive benefits package including Medical, Dental, Vision, 401(k) match, and Paid Time Off.

Qualifications

• Minimum 2 years of experience in customer support, service, or call center role.
• Ability to communicate clearly and professionally in urgent and complex situations.
• Strong multitasking, organization, and follow-through skills.

Responsibilities

• Manage inbound AOG customer inquiries through phone, email, and digital portals.
• Research and resolve customer issues, ensuring timely and accurate responses.
• Provide updates on order status, delivery timelines, and case progress.

Skills

Clear communication

CRM experience

Multitasking

Problem-solving

Team collaboration

Verbal communication

Tools

Salesforce

SAP

CRM platforms

Telephony platforms

Job description

Honeywell Aerospace US LLC in Phoenix, AZ is seeking an Experience Customer Experience Professional to manage AOG customer support inquiries. This role requires at least 2 years of experience in customer support and strong problem-solving skills.

You will work on a hybrid schedule post-training, communicate with customers to resolve issues, and partner with internal teams to ensure service delivery excellence.

Join Honeywell and enjoy a comprehensive benefits package including Medical, Dental, Vision, 401(k) match, and Paid Time Off.