ANZ Customer Success & Renewal Manager

LMS365; United States; Hybrid; USD 79,000 - 115,000; Full time

Benefits offered by this job

Flexible work

Learning budget

Annual leave

Parental leave

Superannuation

Home office stipend

Job summary

Zensai is seeking a Customer Success Account Manager for ANZ to own the customer relationship across adoption, value realization, renewal, retention, and account growth. This blended role combines advisory customer success with commercial ownership and a proactive renewals motion.

You will partner with Sales, Product, Marketing, Support, and RevOps to ensure a seamless customer experience from onboarding to renewal and expansion. Strong renewal and commercial skills are essential.

Qualifications

• 5+ years in B2B SaaS Customer Success, Account Management, or related role.
• Proven ability to manage a customer portfolio with adoption, retention, renewals and expansion.
• Experience leading renewal conversations, including pricing, timing, stakeholder follow-up and risk management.
• Strong commercial acumen to identify upsell, cross-sell, and product expansion opportunities.
• Ability to translate goals, adoption patterns, and business challenges into success plans and renewal narratives.

Responsibilities

• Own and manage a portfolio of ANZ customer accounts through onboarding, adoption, engagement, renewal, retention and expansion.
• Build trusted relationships with customer stakeholders across users, champions, decision-makers, procurement and executives.
• Lead regular health checks, success conversations and business reviews to understand goals and reinforce value.
• Drive product adoption and value realization by linking customer use cases to Zensai’s platform.
• Own renewal readiness: monitor timelines, subscription details, risk, and preparation for renewal conversations.

Skills

Customer success SaaS

Account management

Renewals

Relationship management

Commercial negotiations

CRM systems

Tools

Microsoft Dynamics 365

Job description

Zensai is seeking a Customer Success Account Manager for ANZ to own the customer relationship across adoption, value realization, renewal, retention, and account growth. This blended role combines advisory customer success with commercial ownership and a proactive renewals motion.

You will partner with Sales, Product, Marketing, Support, and RevOps to ensure a seamless customer experience from onboarding to renewal and expansion. Strong renewal and commercial skills are essential.