Annuities Customer Support - US REMOTE

DXC Technology; United States; Remote; USD 31,000 - 52,000; Full time

Job summary

DXC Technology is seeking a customer service professional to handle new business applications within the insurance sector. The role involves ensuring timely and accurate processing, effective communication with agents, and improving customer experience. Ideal candidates will have a high school diploma and a minimum of two years of relevant customer service experience.

Benefits

Health, dental, and vision insurance

Retirement savings plan

Paid holidays and time off

Qualifications

• 2 years of customer service experience in insurance and annuities.
• Experience with insurance products and applicable policies.
• Excellent communication and writing skills are essential.

Responsibilities

• Process new business applications and ensure accuracy.
• Correspond with agents and other departments regarding cases.
• Identify and drive process improvements for customer experience.

Skills

Customer service

Communication

Typing

Grammar

Writing

Education

High school diploma

Tools

MS Excel

Job description

Job Description:

Essential Job Functions:

• Follows procedures to process new business application transactions
• Corresponds with agents, internal wholesalers and other departments regarding pending cases
• Responsible for the accurate handling and timely execution of New Business Applications
• Must provide an elite customer services experience
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by our metrics and guidelines
• Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
• Performs other related duties as assigned or required

Mandatory requirements:

• High school diploma
• Minimum 2 years of customer service experience in the insurance and annuities fields
• Working experience of insurance products, applicable policies, procedures, and guidelines
• Excellent communication skills
• Excellent typing, grammar and writing skills

Preferred Qualifications

• Annuities experience is highly preferred
• MS Excel experience

Work Environment:

• This position is fully remote within the United States only
• Schedule is Monday through Friday, 8:00am - 5:00pm; Central Time Zone is preferred
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $52,000.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is available here .