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Annuities Customer Support - US REMOTE

DXC Technology

Iowa (LA)

Remote

USD 31,000 - 52,000

Full time

Yesterday

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Job summary

A leading company in IT services is seeking an Annuities Customer Support representative for a fully remote position. The ideal candidate will possess excellent communication and customer service skills, as well as experience in the insurance industry. This role involves processing business applications, ensuring accurate transactions, and improving customer experience. Join a team that values collaboration and inclusivity while working remotely within the United States.

Benefits

Health, dental, and vision insurance

Employee wellness program

Life and disability insurance

Retirement savings plan

Paid holidays and time off

Qualifications

Minimum 2 years of customer service experience in insurance and annuities fields.
Working experience of insurance products, applicable policies, and procedures.

Responsibilities

Process new business application transactions accurately and timely.
Provide elite customer service experience.
Evaluate and identify opportunities for process improvements.

Skills

Excellent communication skills

Excellent grammar and writing skills

Education

High school diploma

Tools

MS Excel

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Follows procedures to process new business application transactions
Corresponds with agents, internal wholesalers and other departments regarding pending cases
Responsible for the accurate handling and timely execution of New Business Applications
Must provide an elite customer services experience
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Ensure transactions are processed on our administrative systems accurately and in a time frame considered suitable by SEC and DXC/BrightHouse guidelines
Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
Performs other related duties as assigned or required

Job Description

Essential Job Functions:

Follows procedures to process new business application transactions
Corresponds with agents, internal wholesalers and other departments regarding pending cases
Responsible for the accurate handling and timely execution of New Business Applications
Must provide an elite customer services experience
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Ensure transactions are processed on our administrative systems accurately and in a time frame considered suitable by SEC and DXC/BrightHouse guidelines
Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
Performs other related duties as assigned or required

Mandatory Requirements

High school diploma
Minimum 2 years of customer service experience in the insurance and annuities fields
Working experience of insurance products, applicable policies, procedures, and guidelines
Excellent communication skills
Excellent grammar and writing skills

Preferred Qualifications

Annuities experience is highly preferred
MS Excel experience

Work Environment

This position is fully remote within the United States only
Schedule is Monday through Friday, 8:00am - 5:00pm; Central Time Zone is preferred
All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $52,000.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Finance and Sales
Industries
IT Services and IT Consulting

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