ANNUAL WELLNESS VISIT NAVIGATOR I, MA FT (NON-CERT)- NORTH INTERNAL MEDICINE

Galen Medical Group; Chattanooga (TN); On-site; USD 30,000 - 39,000; Full time

Job summary

Galen Medical Group is seeking an Annual Wellness Navigator I, MA (Non-Certified) to schedule procedures, preoperative requirements, and AWV-related tasks. You will coordinate appointments across clinic sites, pre-populate EMR records, and track preventive care measures for Medicare populations.

Responsibilities include contacting patients before AWVs, conducting health interviews via phone or telemedicine, and ensuring documentation completeness while adhering to HIPAA and CLIA standards.

Qualifications

• Customer service experience is required.
• Ability to work independently with attention to detail.
• Strong verbal and written communication skills.
• Proficient with PC-based systems and standard software.
• Knowledge of medical terminology is a plus.

Responsibilities

• Schedule patients for procedures and AWVs and advise on preop requirements.
• Coordinate appointments across clinic, ambulatory surgery center, or hospital.
• Pre-populate EMR with AWV data and track preventive care measures.
• Contact patients to define AWV goals and steps.
• Maintain reports on patient contact status and visit gaps.

Skills

Customer service

Independent work

Organizational skills

Verbal & written communication

Problem solving

Analytical skills

Education

High School Diploma

Tools

PC literacy

Windows

Microsoft Office

Job description

Annual Wellness Navigator I, MA (Non-Certified)-North Internal MedicineSchedules patients for procedures and advises patients of surgical and financial preoperative requirements. Coordinates and schedules appointments for procedures at the clinic, ambulatory surgery center or hospital.Summary/Objective:The AWV Navigator will work under the direction of the Population Health Manager to satisfy the EMR pre-population of upcoming Annual Wellness Visits on all qualifying patients in order to identify, address, and monitor preventative care measures for a specified patient population.Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.Proactively identify, address, and track the status of quality measures and other preventative services by pre-populating Medicare Annual Wellness Visits.Contact patients prior to their Annual Wellness Visit (AWV) in order to define the goals and steps of the AWV experienceConduct clinical interviews via telephone or telemedicine platform for health record inventory, health risk assessment and pre-population of the medical record in advance of the patient-provider encounterDevelop proficiency and thorough understanding of evidence based clinical guidelines and HEDIS quality measures as they apply to specific patients and insurance policies.Communicate and coordinate the AWV patient experience with their aligned physician and clinic staff regarding documentation completeness, preventive care needs and/or patient concernsAssist with in-person AWV health inventories, health risk assessments and chart pre- population when necessaryResponsible for maintaining and managing reports detailing the patients contacted, patients not contacted, visit status, open gaps, gap status, etc.Organizes and prioritizes tasks as to successfully complete duties in a timely mannerUsing the Practice Management system to reschedule Annual Wellness Visits as needed and in accordance with provider specific preferencesMust have clear communication with your patients, team members, and managerMust be knowledgeable of the EMR system and be able to utilize all features, including but not limited to faxing, managing CCDAs, managing order tracking, changing statuses in EMR, and adding health related information into the appropriate place in the medical recordOther Duties/Responsibilities:Attend all meetings requested by the management teamHave positive communication with the patients and introduce yourself to them while they are in the office if schedule allowsBe knowledgeable of all Galen services to make recommendations to the patientsRespects patients by recognizing their rights; maintaining confidentialityProtects self and other team members by following all compliance, HIPAA, and infection prevention guidelines and regulationsConsistently demonstrates high standards of integrity by support Galen Medical Group’s mission and valuesMaintains professional and technical knowledge by completing continuing education creditsPerforms other functions as assigned by management teamKnowledge/Expectations/Abilities:Promote the mission, vision, and values of Galen Medical Group.Maintain confidentiality of all patient, medical, financial, and legal information.Report to work on time and as scheduled.Wear identification during work hours.Represent the organization in a positive & professional manner.Ability to handle difficult situations involving patients, physicians, or others in a professional manner.Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.Comply with all organization policies and standards regarding ethical business practices.Participate in performance improvement and continuous quality improvement activities.Attend regular staff meetings and in-services as directed by your manager.Consistently demonstrate the value of team concept.Ability to manage multiple and simultaneous responsibilities.Complete assignments efficiently and in a timely manner.Understands and abides by OSHA, HIPAA & CLIA standardsQualifications:EducationHigh School Diploma, or equivalentExperienceMinimum of three years of healthcare with three years of clinical experience required.Minimum of two years of experience in Utilization Management, Case Management or Care/Disease Management preferred.Skills/CertificationsExcellent customer service skills.Exceptional skills of independence, organization, verbal and written communication, problem-solving, professional interaction, and human relation skills, as well as analytical skills and problem-solving ability.Must be PC literate with strong computer navigational skills, as well as extensive knowledge of Windows and Microsoft Office.Knowledge of basic medical terminology.Proficient with processes to build teams and participate in cross-functional teams.Ability to work within specified timeframe requirements, including timeframes for goal achievement.Galen Medical Group is a member of the TN Drug-Free Workplace, and it is a requirement that we conduct a pre-employment drug screen, as part of the hiring process.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.