Annual Fund Coordinator, Ticketing Operations

University of Tennessee Foundation, Inc.; Knoxville (TN); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Paid leave

Education benefits

Retirement plans

Health benefits

Employee discounts

Zusammenfassung

The University of Tennessee Foundation, Inc. invites applications for the Annual Fund Coordinator, Ticketing Operations to oversee donor-related ticketing for the Tennessee Fund.

You will coordinate season ticket renewals, relocations, postseason allocations, and away-game tickets, working closely with the UT Ticket Office and Fielding staff to ensure policy-driven, donor-centric allocations. You will analyze inventory and demand, advise leadership on strategies, and serve as the primary liaison

Qualifikationen

• 1+ year of relevant full-time professional experience.
• Working knowledge of Microsoft Office and related computer operating systems.
• Experience with Ticketmaster ticketing systems and/or donor management databases.
• Exceptional attention to detail and accuracy in all phases of work.

Aufgaben

• Oversee and coordinate donor ticketing for the Tennessee Fund, including season renewals, relocations, postseason and away-game allocations.
• Manage assignments of season and individual-game football and basketball tickets, ensuring requests are accurate and policies are followed.
• Interpret ticketing policies considering donor circumstances, giving levels, availability, and operations to determine solutions.
• Monitor inventory to catch discrepancies and issues before they affect donors.
• Advise leadership and campus partners on ticketing strategy and allocation considerations.

Kenntnisse

Ticketing operations

Donor communication

Strategic advisory

Ausbildung

Master’s degree

Tools

Ticketmaster

Donor management databases

Microsoft Office

Jobbeschreibung

Job Description

The University of Tennessee Foundation, Inc (UTFI) invites applications and nominations to fill the position of

Job Description

The University of Tennessee Foundation, Inc (UTFI) invites applications and nominations to fill the position of Annual Fund Coordinator, Ticketing Operations for the Tennessee Fund. Reporting to the Senior Associate Athletic Director of Development, Annual Fund, the Annual Fund Coordinator, Ticketing Operations is responsible for overseeing and coordinating donor‑related ticketing operations for the Tennessee Fund and serves as a subject matter expert on donor ticketing matters. The position is responsible for supporting season ticket renewals, relocations, postseason and away‑game ticket allocations, and other donor ticketing processes while ensuring these activities are administered accurately, consistently, and in accordance with established policies and donor eligibility requirements. The Annual Fund Coordinator, Ticketing Operations exercises discretion in interpreting ticketing policies and determining appropriate solutions based on donor circumstances, ticket availability, giving levels, operational requirements, and departmental priorities. The position evaluates ticket inventory, donor demand, and historical trends; advises Tennessee Fund leadership, staff, and campus partners on ticketing strategy and allocation considerations; and identifies opportunities to enhance ticketing processes and the overall donor experience.

Responsibilities

Job responsibilities include, but are not limited to:
Donor Ticketing Operations: Oversee and coordinate donor ticketing processes for the Tennessee Fund, including season ticket renewals, relocations, postseason allocations, and away‑game allocations. Manage the assignment of season and individual‑game football and basketball tickets, ensuring requests are handled accurately, efficiently, and consistently under applicable policies. Exercise discretion in interpreting ticketing policies, weighing donor circumstances, giving levels, ticket availability, and operational requirements to determine the right solution. Monitor processes and inventory to catch discrepancies and operational issues before they affect donors.
Strategic and Advisement: Evaluate ticket inventory, donor demand, historical trends, and operational needs to identify challenges and recommend allocation approaches. Advise Tennessee Fund leadership, staff, and campus partners on ticketing strategy, allocation considerations, and operational risks, along with recommended solutions. Analyze matters that go beyond routine processing and work with the appropriate stakeholders to reach effective outcomes. Use trend monitoring to find opportunities to improve the allocation process and the overall donor experience.
Coordination and Liaison: Serve as the Tennessee Fund's subject matter expert and primary liaison with the UT Ticket Office and Ticket Sales Department on donor‑related ticketing matters. Coordinate and communicate with Tennessee Fund staff on allocation processes, operational considerations, and recommended courses of action. Keep all parties aligned so that donor ticketing decisions are carried out smoothly and consistently across departments. Collaborate with partners to resolve complex situations while upholding established policies and departmental priorities.

Qualifications

Required Education and Experience

• 1+ year of relevant full‑time professional experience.
• Working knowledge of Microsoft Office and related computer operating systems.
• Experience with Ticketmaster ticketing systems and/or donor management databases.
• Exceptional attention to detail and accuracy in all phases of work

A valid driver’s license with an acceptable driving record is required due to travel responsibilities of the position. UTFI reserves the right to consider all appropriate circumstances. In general, any significant driving offense less than 12 months old will eliminate the application from consideration for the position.

Preferred Education And Experience

• Master’s degree
• Professional experience in ticketing, athletic development, fundraising, customer service, or a related field preferred.
• Ability to communicate effectively and professionally with current and prospective donors, colleagues, and internal stakeholders.
• Ability to make personal visits and phone calls to current and prospective donors.
• Ability to manage multiple priorities and work effectively in a fast‑paced environment.

Target Start Date:

December 1, 2026

Benefits:

• Generous paid leave , accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
• Education benefits for employees and their dependents at UT System campuses
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plans
• Employee discounts to attractions, services, and goods

The Foundation:

The University of Tennessee Foundation, Inc. is a not‑for‑profit 501(c)3 organization that serves as the preferred channel for private contributions benefiting students and faculty within the UT System. With a vision of being one of the top‑performing advancement organizations in higher education, UTFI is committed to enhancing the educational landscape across the University of Tennessee campuses.

The University of Tennessee, Knoxville, has been advancing knowledge and enriching lives since its founding in 1794. Tennessee’s flagship public research university, UT Knoxville is a diverse community whose shared commitment to discovery, creativity, and education combines with a tradition of service and engagement to carry the Volunteer spirit throughout the state and around the world. UT’s campus—home to more than 36,000 students and 9,000 faculty and staff members—is part of the vibrant city of Knoxville, located on the Tennessee River with the Great Smoky Mountains nearby.

The UT System:

The University of Tennessee System is comprised of campuses at Knoxville, Chattanooga, Pulaski, Martin and the Health Science Center at Memphis; the Institute of Agriculture; and the Institute for Public Service.

The University of Tennessee Foundation, Inc. is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, and parental status, or any other characteristic protected by federal or state law.