Annual Fund Coordinator, Parking Operations

University of Tennessee Foundation, Inc.; Knoxville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous leave

Education benefits

Retirement plans

Medical, dental, and vision insurance

Employee discounts

Job summary

The University of Tennessee Foundation, Inc. (UTFI) invites applications for the Annual Fund Coordinator, Parking Operations to oversee donor parking allocations across football and basketball programs and other sports, reporting to the Senior Associate Athletic Director of Development, Annual Fund.

The role requires attention to detail, experience with donor management systems, and collaboration with campus partners to ensure policy adherence and a positive donor experience.

Qualifications

• Bachelor’s degree required, with relevant full-time experience.
• 1+ year of relevant full-time professional experience.
• Exceptional attention to detail and accuracy with large data volumes.
• Working knowledge of Microsoft Office and related business applications.
• Experience with Ticketmaster, donor management systems, or similar platforms.

Responsibilities

• Oversee donor parking operations and allocations for football, basketball, baseball and other sports.
• Provide professional donor support via phone, email and other channels, communicating policies clearly.
• Lead or support special projects and cross-functional initiatives to improve donor experience and parking policies.

Skills

Attention to detail

Data management

Education

Bachelor’s degree

Master’s degree

Tools

Microsoft Office

Ticketmaster

Donor management systems

Job description

Job Description

The University of Tennessee Foundation, Inc (UTFI) invites applications and nominations to fill the position of Annual Fund Coordinator, Parking Operations for the Tennessee Fund. Reporting to the Senior Associate Athletic Director of Development, Annual Fund, the Annual Fund Coordinator, Parking Operations, is responsible for overseeing donor parking operations and allocation processes across multiple sports and serve as the Tennessee Fund’s subject matter expert on donor parking.

Responsibilities

Job responsibilities include, but are not limited to:

Donor Parking Operations, Strategy, and Assignments:

Serve as the Tennessee Fund's subject matter expert on donor parking, overseeing assignments for football, men's and women's basketball, baseball, and other applicable sports. Manage the allocation process so assignments are accurate and consistent with donor rank, eligibility guidelines, inventory availability, and Tennessee Fund policies. Independently resolve complex allocation issues, discrepancies, and exceptions, using discretion to interpret policy where procedures aren't clear. Monitor inventory and assignments to spot trends and issues early, identify new parking options that improve the donor experience, and advise leadership, staff, and campus partners on strategy, risks, and recommended solutions.

Customer Service and Constituent Support:

Provide timely, professional support to Tennessee Fund constituents by phone, email, and other correspondence, serving as a key resource on parking assignments, policies, and eligibility. Evaluate donor questions and concerns, offering guidance and resolutions within established policies and the scope of the position's authority. Communicate allocation decisions and procedures clearly and consistently to donors and internal stakeholders. Partner with Tennessee Fund leadership and campus partners on complex or sensitive matters when appropriate.

Special Projects, Departmental Priorities, and Policy and Process Management:

Lead or support special projects, events, and cross-functional initiatives with Tennessee Fund staff and campus partners that advance the department's highest priorities and the overall donor experience. Evaluate the operational needs of assigned projects and recommend practical approaches and solutions. Continuously audit parking policies, procedures, and practices to ensure they are effective, consistent, fair, and transparent. Recommend and implement approved improvements with leadership and campus partners, then assess their effectiveness and refine them as needs evolve.

Qualifications

Required Education and Experience

• Bachelor’s degree
• 1+ year of relevant full- time professional experience
• Exceptional attention to detail and accuracy, particularly when managing large volumes of data, assignments, and constituent information
• Working knowledge of Microsoft Office and related business applications
• Experience with Ticketmaster, donor management systems, or similar ticketing and constituent relationship management platforms

A valid driver’s license with an acceptable driving record is required due to travel responsibilities of the position. UTFI reserves the right to consider all appropriate circumstances. In general, any significant driving offense less than 12 months old will eliminate the application from consideration for the position.

Preferred Education And Experience

• Master’s degree
• Professional experience in ticketing, athletic development, fundraising, customer service, or a related field preferred
• Demonstrated ability to communicate effectively and professionally with donors, colleagues, and internal and external stakeholders
• Strong organizational and problem-solving skills, with the ability to develop and implement processes and plans
• Ability to manage multiple priorities and meet deadlines in a fast- paced, deadline- driven environment
• Ability to work independently while also collaborating effectively with a team

Questions about the search may be directed to [e-mail].

Target Start Date:

December 1, 2026

Benefits:

• Generous paid leave , accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
• Education benefits for employees and their dependents at UT System campuses
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plans
• Employee discounts to attractions, services, and goods

The Foundation:

The University of Tennessee Foundation, Inc. is a not-for-profit 501(c)3 organization that serves as the preferred channel for private contributions benefiting students and faculty within the UT System. With a vision of being one of the top-performing advancement organizations in higher education, UTFI is committed to enhancing the educational landscape across the University of Tennessee campuses.

The University of Tennessee, Knoxville, has been advancing knowledge and enriching lives since its founding in 1794. Tennessee’s flagship public research university, UT Knoxville is a diverse community whose shared commitment to discovery, creativity, and education combines with a tradition of service and engagement to carry the Volunteer spirit throughout the state and and around the world. UT’s campus—home to more than 36,000 students and 9,000 faculty and staff members is part of the vibrant city of Knoxville, located on the Tennessee River with the Great Smoky Mountains nearby.

The UT System:

The University of Tennessee System is comprised of campuses at Knoxville, Chattanooga, Pulaski, Martin and the Health Science Center at Memphis; the Institute of Agriculture; and the Institute for Public Service.

The University of Tennessee Foundation, Inc. is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, and parental status, or any other characteristic protected by federal or state law.