Annex Case Management Aide - Frontline Shelter Support

Columbus House; New Haven (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

10 holidays

Job summary

Columbus House in New Haven, CT is seeking an Annex Case Management Aide to provide supervision, safety, organization, and program support at the Annex. You will work with Emergency Services Case Management staff to maintain trauma-informed service values, including safety, trust, collaboration, and empowerment.

Responsibilities include front desk customer service, wellness rounds, documentation, and collaboration with other agencies.

Qualifications

• High School Graduate or equivalent.
• Demonstrated the ability to manage, motivate and direct clients.
• Familiar with mental health, substance abuse and dual diagnosis issues and group dynamics.
• Knowledgeable of basic security techniques and concerns.
• Culturally competent; must possess the capacity to work within a team and foster teamwork.
• General understanding of crisis intervention skills, confidentiality, boundaries, universal precautions.
• Strong empathic skills coupled with a high degree of reliability and punctuality.
• Able to effectively use the local network of substance abuse, mental health, and social service providers.
• Able to meet all documentation requirements including pre-screenings, intake/admission, case notes, discharges etc.
• Able to foster a Harm Reduction philosophy within the work environment.
• Valid Drivers’ license with a good driving history.

Responsibilities

• Facilitate and maintain a positive, peaceful and welcoming atmosphere as the first point of contact.
• Provide customer service to clients, visitors, case managers and program managers.
• Answer calls at the front desk and direct them to appropriate staff members.
• Perform regular wellness rounds at the Annex.
• Supervise clients to ensure compliance with all Annex rules.
• Support and engage clients with case management follow ups.
• Complete work orders when needed.
• Collaborate with other agencies and social service providers when needed.
• Attend agency and program meetings as scheduled.
• Complete all required reports/incident logs/ case notes/incident reports if needed.
• Enforce Annex rules and maintain incident log.
• Supervise showers and assist client with all shower related needs.
• Be proficient with CT HMIS system and enter data as directed.
• Support Manager by completed pre-screenings, intake/admission, case notes, and discharges and collaborate on individual service plan creation and execution.
• Remain on-site to perform essential functions during emergency situations as designated by the Director of Emergency Services.
• Other related duties as assigned

Skills

Client management

Teamwork

Crisis intervention

Confidentiality

Empathy

Punctuality

Driver's license

Education

High School diploma or equivalent

Job description

Columbus House in New Haven, CT is seeking an Annex Case Management Aide to provide supervision, safety, organization, and program support at the Annex. You will work with Emergency Services Case Management staff to maintain trauma-informed service values, including safety, trust, collaboration, and empowerment.

Responsibilities include front desk customer service, wellness rounds, documentation, and collaboration with other agencies.