Ann Arbor Hybrid Patient Billing & Outreach Specialist

Lynx Dx; Ann Arbor (MI); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Lynx Dx is seeking a Patient Billing & Outreach Specialist in Ann Arbor, MI for a hybrid role beginning late April/early May 2026. The position focuses on managing the patient billing process and outreach to explain financial responsibilities and available resources.

You will collaborate with healthcare providers, insurance companies, and internal staff to resolve billing issues and ensure top-notch customer service.

Qualifications

• Associate/Bachelor Degree and/or equivalent healthcare revenue cycle/billing operations experience.
• Familiarity with laboratory billing, healthcare reimbursement, payer policies and regulatory compliance in revenue cycle/billing operations.
• Previous experience in insurance billing, collections and customer service or a related field.
• Working knowledge of ICD-10, CPT and HCPCS coding (preferred but not required).

Responsibilities

• Initiate contact with patients to discuss statements, payments options and CARES.
• Provide clear explanations of charges, insurance payments and Lynx DX payment plans.
• Communicate effectively with patients, addressing concerns regarding the billing process.
• Address patient inquiries and concerns promptly and professionally.
• Identify patients eligible for CARES financial assistance and guide them through the application process.
• Process patient payments and maintain accurate records in a timely manner.

Skills

Excellent communication

Customer service

Organizational skills

Problem solving

Computer literacy

Teamwork

Education

Associate/Bachelor degree or equivalent

Job description

Lynx Dx is seeking a Patient Billing & Outreach Specialist in Ann Arbor, MI for a hybrid role beginning late April/early May 2026. The position focuses on managing the patient billing process and outreach to explain financial responsibilities and available resources.

You will collaborate with healthcare providers, insurance companies, and internal staff to resolve billing issues and ensure top-notch customer service.