Animal Shelter Client Care Lead - Empower Teams & Outcomes

HumanePro; Oregon; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Employee Assistance Program (EAP)

Simple IRA

Paid Time Off 120 hours/year

Vet care discounts

Job summary

HSCO is seeking a dynamic leader to head client-facing shelter services at our shelter location. You will oversee adoptions, return to owner, pet food assistance, and other community support programs while building a compassionate, client-focused culture.

You will recruit and train staff, coach performance, and coordinate with multiple teams to maximize live outcomes and promote HSCO programs. This role emphasizes accountability, empathy, and collaborative problem-solving.

Qualifications

• Strong leadership of client-facing shelter services.
• Ability to supervise and coach staff effectively.
• Proven collaboration across departments to achieve live outcomes.

Responsibilities

• Lead client-facing shelter services and live outcome programs.
• Recruit, onboard, train, schedule, supervise, coach, and evaluate staff.
• Create a compassionate, curious client service culture.
• Help staff gather information and make consistent decisions.
• Inspire efforts to promote adoptable animals and HSCO programs.
• Collaborate with Philanthropy, Communications, Animal Care, Veterinary Services, Foster and Volunteer teams.
• Support staff wellness and emotional safety in a high-stress environment.
• Contribute to goals and strategic initiatives to advance HSCO’s mission.

Skills

People leadership

Staff supervision

Client services

Collaboration

Job description

HSCO is seeking a dynamic leader to head client-facing shelter services at our shelter location. You will oversee adoptions, return to owner, pet food assistance, and other community support programs while building a compassionate, client-focused culture.

You will recruit and train staff, coach performance, and coordinate with multiple teams to maximize live outcomes and promote HSCO programs. This role emphasizes accountability, empathy, and collaborative problem-solving.