Animal Protection Officer, Administrative

San Diego Humane; San Diego (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Free pet adoptions

Pet vaccines and spay/neuter services

Birthday PTO

Job summary

San Diego Humane Society seeks a Full-Time Administrative Animal Protection Officer to support our Humane Law Enforcement team from the San Diego Campus. This role blends office administration with field readiness, handling investigations support, case documentation, and liaison work with community partners.

You’ll work a 5/8 schedule with competitive hourly pay. A high school diploma, 1 year of relevant experience or 6 months as an Animal Control Officer, plus a valid CA driver’s license, are

Qualifications

• High School Diploma or equivalent required.
• 1 year paid, full-time experience in animal control, humane society, veterinary or kennel setting OR 6 months as an Animal Control Officer.
• Valid CA driver’s license and approval to drive for work purposes.
• Experience in an administrative capacity using Microsoft Office Suite.
• Bilingual skills encouraged (Spanish preferred).
• Candidates must pass a background check, medical exam, and drug screening.

Responsibilities

• Review and follow up on complaints related to animal neglect, cruelty, nuisance, bite incidents, dangerous dogs, kennel inspections, and general welfare.
• Conduct initial outreach to complainants, victims, and owners to gather information and explain processes.
• Manage administrative case follow-up, including correspondence, compliance tracking, and coordination with field officers.
• Process and track rabies control cases, bite reports, and quarantine requirements.
• Coordinate kennel inspections and maintain compliance documentation.
• Provide accurate case information to internal staff, field officers, and partner departments.

Skills

Customer service

Interpersonal skills

Conflict resolution

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Animal Protection Officer, Administrative# Animal Protection Officer, AdministrativeHot JobSan Diego Campus - San Diego, CA 92110## OverviewSalary Range$26.60 - $29.61 HourlyPosition TypeFull-TimeCategoryHumane Law Enforcement## Description**San Diego Humane Society is hiring a Full-Time Administrative Animal Protection Officer for our Humane Law Enforcement Team!****How you’ll impact our mission:**At San Diego Humane Society, we’re united by our mission to Inspire Compassion, providing hope and advancing the welfare of animals and people. Animal Protection Officers (APO) impact the lives of more than 40,000 animals each year by patrolling designated areas to enforce state laws and local ordinances and ensure humane treatment of animals.In this role, you will support animal protection investigations, enforcement workflows, and community response through a primarily administrative role. This position serves as an initial connection point between the community, field officers, partner agencies, and internal departments by screening concerns, gathering information, maintaining accurate records, and ensuring timely communication and follow-up. While primarily office-based, the Administrative Animal Protection Officer remains prepared to assist with field response, animal handling, and emergency operations as needed in support of SDHS’s commitment to animal welfare and public safety.This role delivers service at the gold standard level in alignment with the SDHS Way, to meet the needs of animals and the people who love them by leading with compassion, finding creative solutions, providing personalized care and building connections. If you’re passionate about making an impact in the animal welfare movement, we’d love to talk to you. **What’s in it for you?**At SDHS, we’re proud to be an Equal Employment Opportunity Employer and commit to being a place where *every* person – staff, volunteer, and guest – can feel a sense of belonging*.* We support and invest in employees through conscious delivery of benefits and a workplace environment based on our Core Values.*As an employee you’ll enjoy:** Competitive pay and paid time-off (including your Birthday Day Off!)* Comprehensive benefits package, training and well-being programs* 403(b) retirement plan with 5% match after 1 year* Free pet adoptions, pet vaccines and spay/neuter services* ...and so much more!**What you’ll do:*** Review and follow up on complaints related to animal neglect, cruelty, nuisance concerns, bite incidents, dangerous or vicious dogs, kennel inspections, and general animal welfare.* Conduct initial outreach to complainants, victims, and animal owners to gather information, explain processes, and describe appropriate next steps.* Manage administrative case follow-up, including correspondence, compliance tracking, and coordination with field officers.* Process and track rabies control cases, including bite reports and quarantine requirements.* Coordinate and schedule kennel inspections and maintain compliance documentation.* Track citations, coordinate court-related follow-up, and assist with administrative hearing preparation and scheduling.* Provide timely, accurate case information to internal staff, field officers, and partner departments by proactively sharing information and responding to requests as needed.* Provide administrative support for investigations involving animal cruelty, dangerous or vicious animals, public nuisance violations, and other animal welfare concerns, including assisting with administrative hearings.* Assist with field operations as needed and under direction, including welfare checks, animal transport, kennel inspections, and support on active investigations.* Issue citations; may prepare and execute search warrants and arrest warrants, and prepare cases for filing criminal charges with City Attorney/District Attorney with the assistance of a Humane Law Enforcement Officer or Sergeant.* Comprehend and enforce CA state laws and local animal control municipal codes* Humanely handle, capture, restrain, confine and transport domestic animals and livestock using proper humane equipment, methods and techniques.* Educates the public regarding proper animal care.* Emergency Response Team – All officers receive training and equipment for responding to animal related emergencies related to a variety of incidents including wildfires.**What we’re looking for:*** Requires a High School Degree or equivalent.* One (1) year of paid, full-time experience working in an animal control agency or humane society, veterinary or kennel/boarding facility, ranch or zoo handling, controlling and caring for animals required; OR Six (6) months of experience as an Animal Control Officer.* Must have a valid CA driver’s license and be approved by SDHS insurance carrier to drive a company or personal vehicle for work purposes.* Experience working within an administrative capacity using Microsoft Office Suite and related software required.* Working experience in customer services strongly preferred.* Bilingual skills a plus, Bilingual-Spanish preferred.To successfully perform this job an individual must have genuine interest in animals and their well-being with strong interpersonal and conflict resolution skills.Candidates must pass a full background check post offer. Additionally, you must be able to pass a medical exam and drug screening.**Location & Hours:** Based out of our San Diego Campus, with expected travel to all SDHS campuses and across the greater San Diego County. This position works a standard 5/8 schedule, 5 days a week for 8-hour shifts.**Pay:** Starting range is between $26.60 – $29.61 per hour and is eligible for an hourly bilingual-Spanish premium.**Recruitment Incentives:** Candidates with animal shelter experience or field enforcement experience may be eligible for up to a $3,000 recruiting incentive. 1 year full-time paid minimum to qualify for bonus.* $500 bonus for active PC832 certification.* Animal Shelter Experience: $250 per full year of experience up to $1,250 (5 years).* Humane Law Enforcement Officer or Animal Control Officer experience: $500 per full year of experience up to $2,500 (5 years).Recruiting incentives for HLE positions are limited to a one-time payment per candidate and cannot be received for multiple roles (e.g., for APO and for HLEO).The listed hiring range for this position depicts the target range of pay rates for candidates. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. Compensation for internal candidates may increase beyond the listed range based on performance over time. For all candidates, the actual starting pay rate is determined by a variety of factors, including but not limited to your years of related education and experience, internal pay equity, and position location.To learn more about our benefits and perks, click here.