Animal Program Coordinator - Placement Team

City of San Antonio; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

City of San Antonio is seeking a versatile Animal Care Services team member to manage day-to-day shelter program operations. You will enforce policies, monitor performance measures, and may supervise assigned staff, ensuring compassionate care and accurate record-keeping.

Work locations include the Animal Care Services Main Campus in San Antonio. The role requires rotating shifts, weekend, and holiday availability, with responsibilities ranging from public information to transport and health

Qualifications

• High school diploma or GED (Texas TEA recognized).
• Two years of animal handling experience.
• Two years of customer service experience.
• Valid Class C Texas Driver's License.

Responsibilities

• Provide animal care information to the public about shelter programs and services.
• Respond to inquiries regarding services, ordinances and procedures in person, by email, fax, phone, or social media.
• Maintain records accurately in the shelter database.
• Transport pets to and from locations as needed.
• Assist in health, behavioral assessments and environmental enrichment for animals.
• Perform routine administrative duties and cash handling as needed.

Skills

Animal care procedures

Customer service

Communication skills

Conflict resolution

Record keeping

Supervision

Education

High school diploma or GED

Tools

Driver's license

Job description

Job Summary

Under general supervision, is responsible for the day-to-day operations of assigned animal shelter programs and services. Enforces processes and policies related to assigned animal shelter programs. Monitors and reports results to meet performance measures. May exercise functional supervision over assigned staff.

Job Summary

Under general supervision, is responsible for the day-to-day operations of assigned animal shelter programs and services. Enforces processes and policies related to assigned animal shelter programs. Monitors and reports results to meet performance measures. May exercise functional supervision over assigned staff.

Work Location

Animal Care Services Main Campus at 4710 State Highway 151, San Antonio, TX 78227

Work Schedule

Rotating 8-hour shifts between 8:15 a.m. - 7:15 p.m., Monday - Sunday; weekend and holiday availability required.

Essential Job Functions

• Provides animal care related information to citizens about various animal shelter programs and services.


• Advises and responds to complex inquiries regarding services, ordinances and procedures related to assigned animal shelter programs.


• Works within the guidelines and procedures of assigned animal shelter program.


• Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone, or social media platforms.


• Meet customer needs efficiently, accurately and within program guidelines.


• Provides assistance for customer needs seeking various services at ACS, directs to appropriate department or facility.


• Transports pets to and from various on and off-site locations.


• Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessment, environmental enrichment and promotion events.


• Coordinates with other agencies in activities related to the designated program.


• Accurately maintains all required records in the shelter's database.


• Cleans kennels and surrounding area as needed to ensure a clean and sanitary environment for pets and people.


• Assists in monitoring the medical/behavioral status of animals and performs health care activities related to assigned animal shelter program.


• May be required to perform cashiering duties related to Animal Care Services.


• Performs routine administrative duties.


• Performs related duties and fulfills responsibilities as required.

Job Requirements

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).


• Two (2) years of animal handling experience.


• Two (2) years of customer service experience.


• Valid Class "C" Texas Driver's License

Applicant Information

Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.

Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.

If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, And Abilities

• Knowledge of basic animal care procedures


• Knowledge of basic veterinarian technician skills; or ability to learn administering of vaccines and micro chipping


• Knowledge of good customer relations practices


• Skill in handling multiple tasks and prioritizing


• Skill in handling conflict and uncertain situations


• Skill and observation in evaluation and classification of animals


• Ability to quickly recognize and interpret animal signaling


• Ability to establish and maintain effective and cooperative working relations with the public and other employees


• Ability to read and comprehend laws and regulations pertaining to animal control


• Ability to recognize symptoms of common animal diseases; ability to lift and handle cats, dogs (including large breeds)


• Ability to prepare and organize statistical records


• Ability to learn procedures related to sanitizing kennels, and general safe and humane animal handling


• Ability to clearly explain animal services policies to the public and exercise tact and good judgment in dealings with the public


• Ability to work with frequent interruptions and changes in priorities


• Ability to communicate clearly and effectively, both verbally and in writing


• Ability to coach, train and provide technical assistance to others


• Ability to work inside and outside with frequent exposure to temperature variations, hazardous chemicals, noise, dirty environment, confining work space, unfavorable odors and hostile animals


• Ability to perform all physical requirements of the position

Benefits Information

The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:

http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

Note

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.


• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information

The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.

01

Are you a current regular full time or part time CoSA employee?

• Yes - I am a Full Time City Employee.


• Yes - I am a Part Time City Employee.


• No - I am not a Full Time or Part Time City Employee.

02

Are you a San Antonio Ready to Work Program (SARTW) or Train for Jobs San Antonio Program (TfJSA) participant?

• Yes - SA Ready to Work Program


• Yes - Train for Jobs SA Program


• Yes - Both Programs


• No

03

What best describes your highest level of education at the end of the current semester?

• Some High School


• High School Diploma or GED recognized by the Texas Education Agency or a regional accrediting agency


• 30+ completed semester hours (credits) from an accredited college or university


• 60+ completed semester hours (credits) from an accredited college or university


• Associate's Degree from an accredited college or university


• 90+ completed semester hours (credits) from an accredited college or university


• 120+ completed semester hours (credits) from an accredited college or university


• Bachelor's Degree from an accredited college or university


• Master's Degree from an accredited college or university


• PhD, JD, or other Post Graduate Degree from an accredited college or university


• None of the above

04

Are you a veteran or active member of the armed forces?

• Yes


• No

05

Do you have a valid Driver's License?

• Yes


• No

06

How many years of customer service experience do you have?

• None


• Less than 1 year


• 1 year


• 2 years


• 3 years


• 4 years


• 5 years


• 6 years


• 7 years


• 8 years


• 9 years


• 10 years or more

07

How many years of animal handling experience do you have?

• None


• Less than 1 year


• 1 year


• 2 years


• 3 years


• 4 years


• 5 years


• 6 years


• 7 years


• 8 years


• 9 years


• 10 years or more

08

Do you have experience in cash handling or handling cash equivalents?

• Yes


• No

09

Are you bilingual in English and Spanish?

• Yes


• No

10

How would you rate your ability to speak Spanish?

• Beginner


• Intermediate


• Advanced


• Fluent


• None of the above

11

Select any of the following Microsoft Office applications that you have professional experience with.

• Word


• Excel


• Access


• PowerPoint


• Publisher


• Visio


• Outlook


• Teams


• None of the above

12

Please describe your professional experience with canine and feline handling and behavior, specifically within a paid, foster, or volunteer capacity. Include the names of the organizations where this experience was obtained. Note: Please exclude personal pet care or pet-sitting. If you do not have professional experience, please indicate "N/A".

13

Please outline your professional customer service experience. Include specific examples demonstrating your proficiency in at least one of the following areas: conflict de-escalation, grievance resolution, or problem-solving within high‑pressure, fast‑paced environments. If you do not possess relevant experience, please indicate with "N/A".

14

Describe your experience with identifying and handling animal related medical conditions. If you do not have this experience, please respond with N/A.

15

I understand this position will require me to work a rotating schedule, with the expectation of weekend and holiday availability, and possible required overtime hours.

• Agree


• Disagree

16

I understand that if I have a need for a reasonable accommodation to participate in the recruitment and interview process, I can contact the Human Resources Department at [e-mail] or 210-207-8705. I further understand that if an accommodation is necessary to perform the position for which I have applied, I can contact HR after an offer has been extended.

• I acknowledge.


• Required Question