Animal Program Coordinator - Placement Team

City of San Antonio; Town of Texas (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

City of San Antonio's Animal Care Services seeks a team member to oversee day-to-day operations of assigned shelter programs, enforce policies, and monitor performance measures at the Main Campus.

The role involves answering citizen inquiries, transporting pets, maintaining records, assisting with health checks, and performing routine administrative duties. Requires a high school diploma, 2 years animal handling and customer service experience, and a valid Texas Class C license.

Qualifications

• Knowledge of basic animal care procedures
• Knowledge of basic veterinarian technician skills; or ability to learn administering of vaccines and micro chipping
• Knowledge of good customer relations practices
• Skill in handling multiple tasks and prioritizing
• Skill in handling conflict and uncertain situations
• Skill and observation in evaluation and classification of animals
• Ability to quickly recognize and interpret animal signaling
• Ability to establish and maintain effective and cooperative working relations with the public and other employees
• Ability to read and comprehend laws and regulations pertaining to animal control
• Ability to recognize symptoms of common animal diseases; ability to lift and handle cats, dogs (including large breeds)
• Ability to prepare and organize statistical records
• Ability to learn procedures related to sanitizing kennels, and general safe and humane animal handling
• Ability to clearly explain animal services policies to the public and exercise tact and good judgment in dealing with the public
• Ability to work with frequent interruptions and changes in priorities
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to coach, train and provide technical assistance to others
• Ability to work inside and outside with frequent exposure to temperature variations, hazardous chemicals, noise, dirty environment, confining work space, unfavorable odors and hostile animals
• Ability to perform all physical requirements of the position

Responsibilities

• Provides animal care related information to citizens about various animal shelter programs and services
• Advises and responds to complex inquiries regarding services, ordinances and procedures related to assigned animal shelter programs
• Works within the guidelines and procedures of assigned animal shelter program
• Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone, or social media platforms
• Meet customer needs efficiently, accurately and within program guidelines
• Provides assistance for customer needs seeking various services at ACS, directs to appropriate department or facility
• Transports pets to and from various on and off-site locations
• Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessment, environmental enrichment and promotion events
• Coordinates with other agencies in activities related to the designated program
• Accurately maintains all required records in the shelter's database
• Cleans kennels and surrounding area as needed to ensure a clean and sanitary environment for pets and people
• Assists in monitoring the medical/behavioral status of animals and performs health care activities related to assigned animal shelter program
• May be required to perform cashiering duties related to Animal Care Services
• Performs routine administrative duties
• Performs related duties and fulfills responsibilities as required

Skills

Animal care

Customer service

Communication

Recordkeeping

Multitasking

Education

High school diploma or GED

Job description

Under general supervision, is responsible for the day-to-day operations of assigned animal shelter programs and services. Enforces processes and policies related to assigned animal shelter programs. Monitors and reports results to meet performance measures. May exercise functional supervision over assigned staff.

Work Location

Animal Care Services Main Campus at 4710 State Highway 151, San Antonio, TX 78227

Work Schedule

Rotating 8-hour shifts between 8:15 a.m. - 7:15 p.m., Monday - Sunday; weekend and holiday availability required.

• Provides animal care related information to citizens about various animal shelter programs and services.
• Advises and responds to complex inquiries regarding services, ordinances and procedures related to assigned animal shelter programs.
• Works within the guidelines and procedures of assigned animal shelter program.
• Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone, or social media platforms.
• Meet customer needs efficiently, accurately and within program guidelines.
• Provides assistance for customer needs seeking various services at ACS, directs to appropriate department or facility.
• Transports pets to and from various on and off-site locations.
• Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessment, environmental enrichment and promotion events.
• Coordinates with other agencies in activities related to the designated program.
• Accurately maintains all required records in the shelter's database.
• Cleans kennels and surrounding area as needed to ensure a clean and sanitary environment for pets and people.
• Assists in monitoring the medical/behavioral status of animals and performs health care activities related to assigned animal shelter program.
• May be required to perform cashiering duties related to Animal Care Services.
• Performs routine administrative duties.
• Performs related duties and fulfills responsibilities as required.

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Two (2) years of animal handling experience.
• Two (2) years of customer service experience.
• Valid Class "C" Texas Driver's License

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

• Knowledge of basic animal care procedures
• Knowledge of basic veterinarian technician skills; or ability to learn administering of vaccines and micro chipping
• Knowledge of good customer relations practices
• Skill in handling multiple tasks and prioritizing
• Skill in handling conflict and uncertain situations
• Skill and observation in evaluation and classification of animals
• Ability to quickly recognize and interpret animal signaling
• Ability to establish and maintain effective and cooperative working relations with the public and other employees
• Ability to read and comprehend laws and regulations pertaining to animal control
• Ability to recognize symptoms of common animal diseases; ability to lift and handle cats, dogs (including large breeds)
• Ability to prepare and organize statistical records
• Ability to learn procedures related to sanitizing kennels, and general safe and humane animal handling
• Ability to clearly explain animal services policies to the public and exercise tact and good judgment in dealing with the public
• Ability to work with frequent interruptions and changes in priorities
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to coach, train and provide technical assistance to others
• Ability to work inside and outside with frequent exposure to temperature variations, hazardous chemicals, noise, dirty environment, confining work space, unfavorable odors and hostile animals
• Ability to perform all physical requirements of the position