Animal Pharmacy Customer Service Call Center Agent - Remote after training~

Wedgewood Pharmacy; Swedesboro (NJ); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k)

Life and disability insurance

Voluntary insurance options

Paid time off

Tuition reimbursement

Internal promotions

Job summary

Wedgewood Pharmacy in Swedesboro, NJ is seeking a Customer Care Specialist to support our animals' health from a virtual call center.

New-hire education includes six weeks of paid in-classroom training at our Swedesboro, NJ campus. After training, the role is remote with meetings; schedule Monday–Friday 11:30 AM–8:00 PM EST plus one Saturday per month and one extra Saturday per quarter.

Qualifications

• NJ Pharmacy Technician license required or training provided.
• Experience with high-volume inbound calls and multitasking.
• Strong attention to detail and clear communication.

Responsibilities

• Navigate patient and prescriber profiles across multiple systems.
• Enter prescriptions into our systems.
• Handle inbound, outbound, or written inquiries via phone, email, SMS, chat.
• Collaborate with pharmacy and fulfillment teams to serve customers.

Skills

Customer service

Call center experience

Data entry

Attention to detail

Effective communication

Multitasking

Education

High school diploma or equivalent

New Jersey Pharmacy Technician License

Job description

Swedesboro, NJ

At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.

WE ARE HIRING FOR OUR NEXT CLASS STARTING ON NOVEMBER 30, 2026!!!

Must be within a commutable distance of Swedesboro, NJ

Great Care, Delivered™ is not just a promise; it’s a commitment we make to our customers! If you have a passion for helping animals and a love for serving others, we want YOU to join our Customer Care Team and help us fulfill that promise!

Are you excited to kickstart or continue your Customer Service career in a vibrant remote call center environment while making a real difference for animals? Perhaps you’re a vet tech seeking better pay and amazing advancement opportunities that allow you to keep helping our furry friends?

Wedgewood Pharmacy is the perfect place for you! As the nation’s largest and most trusted provider of compounded veterinary medications, we’re looking for enthusiastic individuals to join our mission!

Our Customer Care Specialists can start at an impressive$19.25 an hour, plus bonuses and incentives! The rate is determined by experience.

When will you work?

• New-hire education includes six weeks of paid in-classroom training at our Swedesboro, New Jersey, campus. You’ll explore our state-of-the-art laboratories and impressive shipping and warehousing operations while being trained to become a Customer Care Specialist and a registered New Jersey Pharmacy Technician.
• This position is remote after training, except for meetings. You must meet metrics.
• The regular work schedule will be: Monday through Friday, 11:30 AM - 8:00 PM EST | One Saturday, 9:00 AM - 5:00 PM per month and one extra Saturday per quarter.
• We will provide the computer equipment you need to work from home.
• All Customer Care employees participate in regular shift bids, so work schedules are awarded based on tenure and performance. This means everyone has the chance to compete for and secure their ideal schedule!

What you’ll do:

• Efficiently navigate patient and prescriber profiles across multiple systems.
• Enter prescriptions in our systems.
• Adapt swiftly to each customer interaction, whether inbound, outbound, or written, through email, phone, SMS, chat, and mailed prescriptions.
• Work independently and collaborate with team members!
• Engage with team members across pharmacy and fulfillment facilities.
• Be able to work uninterrupted, with 90% of your day assisting customers.

Who you are:

• Possess or be able to acquire a New Jersey Pharmacy Technician License. ( We train you)
• Experienced in data entry and multitasking
• Experienced in handling high-volume inbound calls - 60 or more a day
• Previous call center experience or high-volume call environment.
• Demonstrates strong attention to detail and a commitment to following procedures.
• An effective and persuasive communicator
• A high school graduate or equivalent required
• Live within a commutable distance to Swedesboro, NJ

What’s in it for you:

• A comprehensive benefits package that includes health, dental, and flexible spending accounts!
• A 401(k) retirement plan with a generous company contribution to help you save for the future!
• Company-paid life and disability insurance!
• Access to voluntary insurance options!
• A generous paid time off program that increases every year!
• Tuition reimbursement to support your educational goals!
• Growth opportunities – we believe in promoting from within through our internal job posting program!

Pay Range

$19.25 - $21 USD

Why We Do What We Do

At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.

Our Commitment to Inclusion

Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Wedgewood Pharmacy’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.