Animal Hospital Shift Lead- Beardsley

8090 TAG Veterinary Support Services LLC; Glendale (AZ); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

PTO 3 weeks

7 holidays

Scrub allowance

Health/Dental/Vision/HSA

Parental leave

Training & mentorship

Professional development

Job summary

Lovet Pet Health is seeking an Animal Hospital Shift Lead to join our team. The role focuses on leadership and management training for staff relations, client relations, and daily hospital operations, including training staff on procedures and stepping in for the Hospital Manager when needed.

The position involves duties such as ordering supplies, staff evaluations, and various hospital audits, with a focus on maintaining service standards and continuous improvement in hospital flow.

Qualifications

• Team leadership and people management.
• Excellent communication and interpersonal skills.
• Empathy for pets, clients and staff.
• Ability to teach and train staff on hospital procedures.

Responsibilities

• Train staff on all aspects of Kennel, CRS, or Technician roles.
• Ensure team uses proper protocols and procedures when handling pets and client interactions.
• Learn hospital flow and scheduling to maximize opportunities.
• Maintain the hospital's client service standards.
• Organize and participate in team meetings.
• Oversee completion of daily, weekly, or monthly hospital task lists.
• Understand hospital financial goals and how they guide operations.
• May assist with employee scheduling, hospital billing and financial processes, and addressing client concerns.

Skills

Team Leader

Communication skills

Empathy for pets and clients

Teaching ability

Problem solving

Job description

Position Overview

Lovet Pet Health is seeking an Animal Hospital Shift Lead to join our team! This position involves learning and applying leadership and management training skills regarding employee relations, client relations and daily hospital operations. Directly involved in training staff on procedures. Hospital Shift Leads will take on duties of the Hospital Manager when the Manager is not at the hospital. Administrative duties such as ordering supplies, staff evaluations, and various hospital audits may apply to this role.

Benefits

• 3 weeks of Paid Time Off in your first year
• 7 paid holidays
• Scrub/uniform allowance
• Health, Dental, Vision, and HSA
• Paid parental leave
• Hands on training and mentorship
• Personal and professional development and opportunities for growth

Supervisory Responsibilities

The position may supervise CRS staff, Technical Staff, or both in a hospital.

Duties/Responsibilities

• Responsible for training staff on all aspects of Kennel, CRS, or Technician roles
• Ensure team is using proper protocols and procedures when handling pets, and working with clients
• Ability to learn and understand hospital flow, client appointment scheduling and employee/doctor scheduling in order to maximize hospital opportunities
• Ability to maintain the hospital’s client service standards
• Organizing and/or participating in all team meetings is required
• Oversight over completion of daily, weekly, or monthly hospital task lists
• A general understanding of hospital financial goals
• This role may be involved in employee scheduling, hospital billing and financial processes, as well as addressing client concerns

Required Skills/Abilities

• Team Leader
• Excellent communication and interpersonal skills
• Empathy for pets, clients, and staff
• Competent Teacher
• Problem Solver

Physical Requirements

Must be able to lift at least 40 pounds Standing for long periods of time, walking, sitting, squatting, pushing, pulling, using hands and fingers for technical and administrative work May have extended periods of time viewing computer screens and reading

Hourly Range

$24-$28 hourly

About Lovet Pet Health Care

In 1984, we opened the doors of our first animal hospital – and today, our family has grown to include over 20 locations across Arizona, Illinois, and Michigan. Together, our network offers outstanding healthcare for pets, provided by a team of more than 500 veterinary care professionals.

In 1984, we opened the doors of our first animal hospital – and today, our family has grown to include over 27 locations across Arizona, Chicago, and Michigan. Together, our network offers outstanding healthcare for pets, provided by a team of more than 500 veterinary care professionals.

At Lovet, you're not just joining a team; you're becoming part of a community that values your growth, well-being, and professional development. We offer training, tools, and a collaborative environment to support our teams in ensuring the best outcomes for each pet that visits our hospitals. Driven by our core values of collaboration, courage, clarity, and compassion, we work toward our mission of making quality vet care easier and more accessible for all pet parents. Join us in nurturing the human-animal bond through compassionate, collaborative care across our network of hospitals.

Equal Opportunity Employment

The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.