Animal Control Dispatcher & Intake Specialist

Greater Birmingham Humane Society Inc; Ivanhoe (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

The Greater Birmingham Humane Society is seeking an Animal Control Intake and Dispatch Services staff member in Birmingham, AL. The role focuses on dispatching field staff, handling intake data, and providing excellent customer service to the public.

Responsibilities include answering calls, routing responses, maintaining records, and supporting the animal care team. Requires high school diploma or GED, 1 year of customer service, and basic animal welfare knowledge.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience.
• Basic understanding of animal welfare.
• Intermediate computer skills and data entry.
• Effective, courteous communication with the public.

Responsibilities

• Answer calls on a multi-line system and document incident details.
• Prioritize and route officer responses and dispatch service.
• Handle daily intake data and animal records accurately.
• Provide clerical support, including filing and scanning documents.
• Maintain public shelter areas and assist guests with lost pets.
• Process payments and reconcile daily logs.

Skills

Customer service

Data entry

Communication

Team coordination

Education

High school diploma or GED

Tools

Two-way radio

Phone system

Job description

The Greater Birmingham Humane Society is seeking an Animal Control Intake and Dispatch Services staff member in Birmingham, AL. The role focuses on dispatching field staff, handling intake data, and providing excellent customer service to the public.

Responsibilities include answering calls, routing responses, maintaining records, and supporting the animal care team. Requires high school diploma or GED, 1 year of customer service, and basic animal welfare knowledge.