Animal & Client Care Associate, Cantonese (Part Time)

Sf Spca; San Francisco (CA); Hybrid; USD 28,000 - 40,000; Part time

Benefits offered by this job

Discounts on veterinary care at SF SPc

Benefits package for >20 hours/week

Job summary

SF SPCA is seeking Animal and Client Care Associates (ACCA) to facilitate animal adoptions and deliver excellent client service. ACCAs coach clients on medical and behavioral information, assist with meetings between adopters and animals, and follow all health and safety protocols.

This is a part-time role with shifts on Fridays, Saturdays, and/or Sundays, requiring Cantonese fluency and comfort with animals.

Qualifications

• Cantonese fluency is required to support Cantonese-speaking clients.
• Client service experience is required for high-quality interactions.
• High school diploma or equivalent is required.
• CA Driver’s License with insurable driving record preferred.
• Able to work weekends, evenings, holidays and overtime as needed.
• Comfortable handling dogs and cats of all sizes and breeds.
• Knowledge of animal psychology is helpful.
• Windows computer skills are required.

Responsibilities

• Provide compassionate, responsive service to clients and their animals during adoption appointments.
• Coach clients on medical and behavioral information and facilitate interactions.
• Promote SF SPCA Hospital and other services where appropriate.
• Complete adoptions and data entry with accurate records.
• Follow safety, hygiene, and data privacy protocols.

Skills

Cantonese fluency

Client service experience

Team player

Flexible and patient

Strong communication

Education

High school diploma or equivalent

Tools

Windows

Job description

Description

About the Role

Animal and Client Care Associates (ACCA) are responsible for facilitating the animal adoption process by matching potential adopters with the best possible new companion. Excellent customer service is mandatory. During the adoption process, ACCAs will coach clients on medical and behavioral information, basic animal behavior and training, provide resources, and take the clients through meeting their new animal companions. ACCAs are also required to follow all human and animal health and safety protocols, participate in routine trainings, and process and record financial transactions. All Adoptions employees will become Fear Free certified and will follow appropriate animal handling when practicing basic animal husbandry.

This is a part time position for shifts on Fridays, Saturdays and/or Sundays.

Responsibilities

• Provides compassionate and responsive service to clients and their animals, including communicating with Cantonese-speaking clients when needed to facilitate appointments, answer questions, provide information, and support a positive client experience.
• Actively practice and promote the Society’s mission
• Advocate for shelter residents and the humane treatment of all animals
• Provide quality customer service to clients, volunteers, and staff
• Facilitate client/animal interactions during adoption appointments
• Interpret and relay medical evaluations and behavioral assessments of dogs and cats
• Promote the use of the SF SPCA Hospital
• Work cooperatively with all volunteers, recognizing the talent and commitment they bring to the organization
• Actively promote donation and giving opportunities as appropriate
• Promote and participate in Society programs, services, and special events
• Maintain positive relationships with coworkers
• Participate in staff meetings and stay up to date on departmental and organization-wide trainings
• Practice discretion with confidential information
• Respond to emails and phone calls promptly and courteously
• Maintain appropriate hygiene and wear the staff uniform at all times
• Follow established cleaning and disease prevention protocols to clean, disinfect and maintain shelter condos, kennels, cages, and general areas
• Monitor and track the health and behavior of the animals and immediately report abnormalities, progress, or needs
• Ensure all shelter animals are properly housed and cared for within the guidelines of the Five Freedoms of Animal Welfare, and that only Fear Free and positive reinforcement training methods are employed
• Complete necessary forms and data entry to process adoptions of animals
• Complete timely data entry tasks, and ensure data integrity, using both paper and computer-based filing systems

Requirements

• High school diploma or equivalent
• CA Driver’s License and insurable driving record preferred
• Cantonese fluency is required. This position will occasionally provide direct client support in Cantonese, including answering questions, providing information, and helping clients navigate our services.
• Client service experience
• Prepared to work a very physically and socially demanding job
• Comfortable handling dogs/cats of all sizes and breeds
• Available to work weekends, evenings, holiday shifts, and overtime as needed
• Commitment to the mission, values, goals, and success of the San Francisco SPCA
• Be highly motivated, flexible, patient, and service-oriented while maintaining a professional manner with the public at all times
• Act as a team player, practicing great communication and multitasking
• Compassion for people with a willingness to work with the needs of a diverse clientele
• Willingness to accommodate animals in the work place
• Strong animal handling experience preferred
• Knowledge of animal psychology/science is helpful
• Computer skills in a Windows environment required

Salary & Benefits:

The staring hourly wage for this position is $25 per hour. Regular, part-time positions over 20 hours/week are eligible for a benefits package that is adjusted based on their total hours. Part-time under 20 hours a week, Relief, Temporary, and Seasonal positions are eligible for only those benefits provided by law. All positions are eligible for discounts on veterinary care at our SF SPCA Veterinary Hospital and Spay/Neuter Clinic at Mission Campus.