Animal Care Supervisor

Petco; Lee's Summit (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Petco is seeking an Operations Leader - Animal Care to oversee the Companion Animal Department. This role involves coaching staff, ensuring animal welfare, and driving sales while maintaining operational standards. Ideal candidates will have management experience and a passion for animal care.

Qualifications

• At least 1 year of management experience; 2+ years preferred.
• Valid driver's license.
• Proficiency in communication, organizational, and computer skills.

Responsibilities

• Promote and ensure efficient operations of the Companion Animal Department.
• Coach and mentor Pet Care Center partners in guest experience and animal care.
• Analyze trends and implement improvement plans.

Skills

Communication

Organizational

Problem-solving

Guest service

Education

High school diploma or equivalent

College courses preferred

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people, and our planet is good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department and drives sales of aquatic pets, reptiles, birds, and small companion animals. This leader will coach and mentor all Pet Care Center partners in processes supporting guest experience and animal care, and will be responsible for training, development, supporting operations scheduling, and leading a high-performing team to meet sales, gross margin, and animal and merchandise shrink targets. They will also assist in managing all aspects of the Pet Care Center's business according to Petco standards and safety procedures.

Position Responsibilities

• Utilize business acumen to analyze trends and implement improvement plans.
• Ensure the health and well-being of live animals following Petco standards, policies, and procedures.
• Adhere to Veterinary Protocol for all sick animals.
• Process transactions to enhance guest experience.
• Support guest interactions and sales models.
• Implement and execute Companion Animal Operations and Aquatics through training and coaching.
• Order live animals efficiently to maximize sales and inventory; analyze inventory data for improvements.
• Maintain operational standards in the department.
• Ensure all animal maintenance tasks are completed.
• Maintain high presentation standards in aquatics and companion animal areas.
• Partner with merchandising to ensure proper stock levels.
• Handle and document all adoption animals properly.
• Monitor sales and margin reports for business insights.
• Lead and coach PCC partners to provide quality service and perform tasks effectively.
• Ensure proper partner scheduling for peak hours and stock goals.
• Apply talent management skills in recruiting, hiring, training, and succession planning.
• Provide excellent customer service and product recommendations throughout the PCC.

Additional Responsibilities

• Model inspiring leadership and motivate teams.
• Promote safety policies and procedures.
• Foster a collaborative and innovative team culture.
• Prioritize talent development and leadership growth.
• Represent Petco positively as a leader and team member.

Education and Experience

• High school diploma or equivalent; college courses preferred.
• At least 1 year of management experience; 2+ years preferred.
• Valid driver's license.
• Proficiency in communication, organizational, and computer skills.
• Strong guest service, analysis, and problem-solving skills.

Supervisory Responsibilities

• Supervise Operations Specialists & Senior Aquatics Specialists.
• Support Pet Care Center operations as a Leader on Duty.

Work Environment

This role requires support during key hours, including weekends. Most duties are indoors, with some physical activity involved. Travel may be required.

Contacts

This position involves continuous interaction with guests, partners, vendors, and other departments, both within and outside Petco.

Equal Opportunity Employer

Petco is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected classes.