Animal Care Supervisor

Petco; Lansing (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading pet health and wellness company as an Operations Leader - Animal Care. You will oversee the Companion Animal Department, driving sales and ensuring the well-being of animals while leading a high-performing team. This role requires strong management skills and a passion for animal care, making a real difference in the lives of pets and their owners.

Qualifications

• At least 1 year of management experience; 2+ preferred.
• Proficiency in communication, organization, and computer skills.

Responsibilities

• Promote and ensure efficient operation of the Companion Animal Department.
• Coach and mentor Pet Care Center partners to enhance guest experience.
• Analyze sales and margin reports to inform decisions.

Skills

Communication

Organization

Problem Solving

Customer Service

Education

High school diploma or equivalent

College courses preferred

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values embody this spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We are committed to purpose-driven work, believing that what is good for pets, people, and the planet is also good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient and effective operation of the Companion Animal Department, driving sales of aquatic pets, reptiles, birds, and small companion animals. This role involves coaching and mentoring Pet Care Center partners to support and enhance the guest experience and animal care. Responsibilities include training, developing, supporting scheduling, and leading a high-performing team to meet sales, gross margin, and animal and merchandise shrink targets. The role also involves managing all aspects of the Pet Care Center's business in line with Petco standards and safety procedures.

Position Responsibilities

• Utilize business acumen to analyze trends and implement improvement plans.
• Ensure the health and well-being of live animals according to Petco standards, policies, and procedures.
• Adhere to Veterinary Protocols for all sick animals.
• Process transactions to provide a great guest experience.
• Support guest interactions and support our selling model.
• Implement and execute Companion Animal Operations and Aquatics through training and coaching.
• Order live animals efficiently to maximize sales, margin, and inventory.
• Maintain operational standards in the department.
• Ensure animal-related maintenance tasks are completed.
• Maintain high presentation standards in aquatics and companion animal areas.
• Partner with merchandising to ensure proper stock levels.
• Handle and document all Adoption Animals properly.
• Analyze sales and margin reports to inform decisions.
• Lead, provide feedback, and coach team members to deliver quality service.
• Ensure proper partner scheduling to meet in-stock and guest service goals.
• Apply talent management skills in recruiting, hiring, training, and development.
• Provide excellent service to guests by sharing product knowledge and suggesting appropriate merchandise.

Additional Responsibilities

• Model inspiring leadership and motivate team members.
• Promote safety policies and procedures.
• Foster a collaborative culture encouraging ideas and efficiency.
• Prioritize talent development and ensure a strong talent bench.
• Represent Petco’s brand positively and lead with high standards.

Education and Experience

• High school diploma or equivalent; college courses preferred.
• At least 1 year of management experience; 2+ preferred.
• Valid driver’s license.
• Proficiency in communication, organization, and computer skills.
• Strong customer service, analysis, and problem-solving skills.

Supervisory Responsibilities

• Supervise Operations Specialists & Senior Aquatics Specialists.
• Support Pet Care Center operations as a Leader on Duty.

Work Environment

This role requires support during key hours, including weekends. Most duties are indoors, with some outdoor activities. The position involves physical activity, including lifting and standing for long periods, with some travel required.

Contacts

This position involves regular contact with guests, team members, and external vendors for various operational needs.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected classifications.