Animal Care Supervisor

Davita Inc.; Huntsville (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading health and wellness company as an Operations Leader - Animal Care at Petco. You will oversee the Companion Animal Department's operations, ensuring efficient sales and care of various animals while leading a dedicated team. Ideal candidates will have management experience and skills in animal care, guest service, and team development.

Qualifications

• At least 1 year of management experience; 2+ years preferred.
• Valid driver’s license required.
• Proficiency in communication, organization, and computer skills.

Responsibilities

• Promote and ensure efficient operations of the Companion Animal Department.
• Manage the health and well-being of live animals according to standards.
• Train, develop, and lead a high-performing team.

Skills

Communication

Organization

Problem Solving

People Development

Education

High school diploma or equivalent; some college preferred

Tools

Outlook

Word

Excel

PowerPoint

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We are committed to purpose-driven work, believing that what’s good for pets, people, and the planet is also good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient and effective operation of the Companion Animal Department. They drive sales of aquatic pets, reptiles, birds, and small companion animals, coach and mentor Pet Care Center partners, and support the guest experience and animal care. The role involves training, developing, supporting scheduling, and leading a high-performing team to meet sales, gross margin, and animal and merchandise shrink targets. Responsibilities also include managing all aspects of the Pet Care Center’s business in line with Petco standards and safety procedures.

Position Responsibilities

• Utilize business acumen to analyze trends and implement improvement plans.
• Ensure the health and well-being of live animals according to Petco standards, policies, and procedures, including health checks and wellness documentation.
• Adhere to Veterinary Protocols for sick animals.
• Process transactions to enhance guest experience.
• Support guest interactions and support the selling model.
• Implement and execute Companion Animal Operations and Aquatics procedures through training and coaching in areas such as Animal Care, Aquatics, Maintenance, and Regulatory Compliance.
• Order live animals efficiently to maximize sales, margin, and inventory, analyzing department data for improvements.
• Maintain operational standards in the department.
• Complete all animal-related maintenance tasks as outlined.
• Maintain high presentation standards in aquatics and companion areas.
• Partner with Merchandising to ensure proper in-stock levels and achieve goals.
• Handle and document all Adoption Animals properly.
• Understand and analyze sales and margin reports.
• Lead, coach, and provide feedback to PCC partners to ensure quality service and task performance.
• Coordinate partner scheduling to meet in-stock and guest service goals during peak hours.
• Apply talent management skills in recruiting, hiring, training, scheduling, coaching, and succession planning.
• Provide excellent service to guests, sharing product knowledge and suggesting merchandise using the selling strategy.

Additional Responsibilities

• Support the implementation of Omni Channel initiatives like BOPUS, Ship-from-store, Curbside, and Endless Aisle.
• Act as Leader on Duty, supporting center execution, training, communication, and safety.
• Train and develop partners in collaboration with the sales team.
• Promote a positive, inclusive, and collaborative leadership culture.
• Display and champion Petco Leadership Expectations.

Qualifications

• High school diploma or equivalent; some college preferred.
• At least 1 year of management experience; 2+ years preferred.
• Valid driver’s license.
• Proficiency in communication, organization, and computer skills (Outlook, Word, Excel, PowerPoint).
• Strong guest service, analysis, problem-solving, and people development skills.

Supervisory Responsibilities

• Supervise Operations Specialists & Senior Aquatics Specialists.
• Support quick and courteous guest service.
• Ensure proper opening and closing procedures.
• Maintain attendance processes and safety procedures.

Work Environment

This role requires support during key hours, including weekends. Most duties are indoors, with occasional physical tasks such as stocking and carrying merchandise up to 50 pounds. Some travel may be required.

Contacts

This position involves continuous contact with the public, other departments, distribution centers, and external vendors for various operational activities.

Equal Opportunity Employer

Petco is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected classifications.