Animal Care Admin & Guest Services Specialist

Horry County, (SC); Conway (SC); On-site; USD 30,000 - 38,000; Full time

Job summary

Horry County Animal Care Center is seeking a front-line administrative support person to handle customer service, clerical tasks, scheduling, and intake for shelter and clinic operations. You will rotate across stations monthly to assist with a fast-paced environment.

Responsibilities include processing paperwork, managing appointments (spay/neuter and vaccines), handling payments, and maintaining medical records while ensuring accurate data entry and excellent public service.

Qualifications

• High School Diploma or GED and one year of customer service experience or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
• Must be computer literate, have experience with Microsoft office programs (Word, Excel, Outlook, Publisher)
• Must possess a valid driver licença, have reliable transportation and be able to pass the required pre-employment physical and background check.
• Must be able to work weekends and able to lift 40 pounds.
• Must be able to work in a fast-paced environment

Responsibilities

• Functions as initial contact with shelter & clinic customers in person, via email and by phone. Prepares lobby for opening at designated time and handles messages and inquiries.
• Prepares paperwork, creates kennel and adoption cards, takes intake/adoption photos and enters information into the computer.
• Reviews intake tickets, enters information and contacts microchip vendor to locate animal owner.
• Collects money for services and donations, maintains daily transaction reports and prepares deposits.
• Prepares pre-surgical paperwork and schedules community cat, spay/neuter and vaccine appointments.
• Prepares all public medical records for entry.
• Assists shelter technicians with holding dogs/cats for routine clinic appointments.
• Operates and maintains office equipment and suggests policy improvements.
• Assists coworkers as needed; performs other related duties.

Skills

Customer service

Administrative tasks

Clerical skills

Data entry

Phone & email handling

Education

High School Diploma or GED

Tools

PetPoint

Clinic HQ

E-Bill Express

Microsoft Office

Job description

Horry County Animal Care Center is seeking a front-line administrative support person to handle customer service, clerical tasks, scheduling, and intake for shelter and clinic operations. You will rotate across stations monthly to assist with a fast-paced environment.

Responsibilities include processing paperwork, managing appointments (spay/neuter and vaccines), handling payments, and maintaining medical records while ensuring accurate data entry and excellent public service.