Ancillary Scheduler - Clermont, Pagonia

Orlando Health; Florida; Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental/Vision

Life Insurance

Tuition reimbursement

Résumé du poste

Orlando Health Ambulatory – Outpatient Rehab (Clermont) is seeking an Ancillary Scheduling, Registration, & Patient Charge Specialist. The role entails greeting patients, scheduling appointments, answering phones, collecting copays, and delivering excellent customer service in a busy orthopedics and sports rehabilitation PT office.

The position supports pre-registration and registration processes, accurate data entry in hospital systems, and coordination with payers.

Qualifications

• Healthcare experience is a plus, but not required.
• If you’re organized, personable, and enjoy working with people, we’d love to hear from you!
• Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.

Responsabilités

• Greeting patients, scheduling, answering phones, collecting copayments and providing excellent customer service.
• Pre-registration, registration and scheduling of multiple patient appointments.
• Enter patient charges accurately and maintain updated demographics in hospital systems.
• Communicate insurance benefits, co-pays, deductibles, and self-pay portions to patients.

Connaissances

Greeting patients

Scheduling

Answering phones

Customer service

Formation

High school education

Description du poste

Position Summary

Title: Ancillary Scheduling, Registration, & Patient Charge Specialist

Address of Practice: 17313 Pagonia Rd, Clermont, FL 34711

Department: Orlando Health Ambulatory – Outpatient Rehab (Clermont)

Status: Full-Time | 40 hours per week

Shift: Monday – Friday, Day Shift

About the Role

Responsibilities include greeting patients, scheduling, answering phones, collecting copayments, and providing excellent customer service in a Physical Therapy office specializing in orthopedics and sports rehabilitation.

Healthcare experience is a plus, but not required. If you’re organized, personable, and enjoy working with people, we’d love to hear from you!

All Inclusive Benefits (Start Day One)

Health/Dental/Vision/Life Insurance

Student loan repayment, tuition reimbursement, & FREE college education programs

Retirement savings

Paid paternity leave & fertility benefits

Back up elder and childcare

Pet insurance

PTO/Holidays, and more for full time and part time employees!

About Orlando Health

Orlando Health is a comprehensive healthcare system serving patients across the southeastern United States. With award-winning hospitals, specialty institutes, and outpatient clinics spanning Florida, we honor our 100-year legacy by providing exceptional, patient-centered care. Joining our Outpatient Rehab team means working in a supportive, collaborative environment dedicated to helping patients regain functional independence and reach their highest potential.

Essential Functions

• Effective pre-registration, registration and scheduling of multiple patient appointments.
• Manages the multiple additions and cancellations of patient appointments.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems.
• Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
• Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
• Responsible for entry of patient charges.
• Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.
• Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
• Performs check in and check out of patients.
• Acts as a liaison to the clinical staff.
• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.
• Acts as a resource for training or mentoring of new team members.
• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.
• Attends and participates in department staff meetings and attends other meetings as assigned.
• Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.
• Responsible for reviewing and adhering to all corporate departmental and education initiatives.
• Assists his/her supervisor/manager in planning and organizing department activities.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Qualifications

Education/Training

• Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.

Licensure/Certification

• None required.

Experience

• Two (2) years’ experience in financial, business office, or customer service environment required.
• Computer knowledge necessary.