Ancillary Manager - The Van Buren

Live Nation Worldwide, Inc.; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous vacation

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Six months of paid caregiver leave

Roadie Babies perks

Access to exclusive employee ticketing

Job summary

Live Nation Entertainment is seeking an Ancillary Manager to lead the team that generates on-day show upsell revenue. You will work closely with the venue leadership and core team to optimize staffing and upsell execution during events.

You will coordinate with the box office to troubleshoot opportunities, suggest pricing strategies, and contribute to best practices for presales and day-of-show. The role emphasizes data-driven decisions and delivering excellent guest experiences.

Qualifications

• Experience leading upsell programs at live events.
• Ability to communicate across venue leadership.
• Strong guest service orientation and teamwork.

Responsibilities

• Lead the team that generates on-day show upsell revenue.
• Coordinate with venue core team on staffing and upsell execution.
• Work with box office to troubleshoot opportunities with guests, upsell availability or equipment.
• Provide pricing and execution recommendations for presales and day-of-show.
• Identify and develop new revenue streams from day-of-show experiences.

Skills

Data-driven

Guest service skills

Team building

Communication with leadership

Upselling

Staffing coordination

Relationship building

Creativity

Job description

Job Summary

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visitwww.livenationentertainment.com. WHO ARE YOU? Are you organized, passionate about ancillary sales, have experience in how to bundle products to maximize revenue, foster an environment of innovation and experimentation with product sales, and love music? Do you love to spend time in our venues in the summer, are you detail oriented, and do you like digging into concert data and metrics? If so, this is the Live Nation position for you.

THE JOB

The Ancillary Manager will be responsible for leading the team that generates upsell revenue streams during the day of show.

WHAT THIS ROLE WILL DO

• Communicate with the venue’s core team about staffing, upsell availability and overall execution of upsell programs during the show.


• Communicate with the box office manager during the day of show to trouble shoot any opportunities that arise with guests, upsell availability or equipment.


• Provide suggestions to venue leadership based on feedback from team and guests during the day of show.


• Suggestions may include topic such as pricing strategies, best practices and team execution for both presales and day of show.


• Provide feedback around finding new, creative revenue streams for the venue based on day of show experiences and trends.


• Secure and reconcile day of show ancillary sales.

WHAT THIS PERSON WILL BRING

• Business acumen


• Data-driven / metrics-driven


• On Site knowledge of venue products and revenue opportunities


• Innovative and creative


• Love of being in our venues, with our Crew Members.


• Ability to build relationships with diverse groups of people


• Excellent guest service skills


• Excellent team building skills


• Ability to communicate with all levels of leadership


• Assist Ancillary Team with upselling of events, merchandise and services


• Maintain inventory of ancillary products throughout the season (lawn chairs, merch, etc.)


• Must have day time and evening availability on weekdays and weekends


• Must be able to stand and walk for long periods of time, outdoors, in all weather conditions


• Must be able to lift up to 25 pounds


• Other duties as assigned

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality,or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

• generous vacation


• healthcare


• retirement benefits


• student loan repayment


• tuition reimbursement


• six months of paid caregiver leave for new parents including fostering


• perks like Roadie Babies helping new parents care for their babies on work trips


• access to free live events through our exclusive employee ticketing program