Ancillary Staff- Allianz Amphitheater

Live Nation Worldwide, Inc.; Richmond (VA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Free employee tickets

Healthcare benefits

Paid time off

Job summary

Live Nation Entertainment is the world’s leading live entertainment company, creating superior guest experiences across venues and events. The Ancillary Team Member role focuses on premium offerings, merchandise, upgrades, and other value‑add programs that enhance the fan journey from arrival to encore.

You will engage guests, promote add-ons, assist with merchandise areas, and help with setup, inventory, and end-of-night reconciliation in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Availability on nights, including weekends.
• Strong communication and guest-service orientation.
• Confident, solution-oriented, and energetic.
• Comfortable handling transactions and cash procedures.

Responsibilities

• Engage guests in a friendly, knowledgeable manner.
• Promote ancillary programs and upgrades.
• Support merchandising or specialty sales areas as assigned.
• Assist with set-up, inventory tracking, and end-of-night reconciliation.
• Maintain clean, organized work areas.
• Collaborate with box office, guest services, and operations teams.
• Identify opportunities to improve efficiency and guest satisfaction.

Skills

Guest engagement

Cash handling

Clear communication

Sales/upselling

Team player

Education

High school diploma or equivalent

Tools

POS system

Event merchandise station

Job description

Job Summary:

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

You’re outgoing, confident, and guest-focused. You enjoy connecting with people and helping them elevate their experience. You communicate clearly, handle transactions responsibly, and stay calm in a fast-paced environment. You’re proactive, solution-oriented, and take pride in representing the venue with energy and professionalism. You don’t just support the venue's ancillary programs - you help make the night better!

THE JOB

The Ancillary Team Member plays a key role in enhancing the guest experience while driving additional revenue opportunities across the venue. This position supports premium offerings, merchandise, upgrades, and other value-add programs that elevate the fan journey from arrival to encore.

WHAT YOU'LL DO

• Engage guests in a friendly and knowledgeable manner
• Promote and execute ancillary programs (upgrades, add-ons, premium experiences, etc.)
• Support merchandising or specialty sales areas as assigned
• Assist with set-up, inventory tracking, and end-of-night reconciliation
• Maintain clean, organized work areas
• Collaborate with box office, guest services, and operations teams
• Identify opportunities to improve efficiency and guest satisfaction

WHAT MAKES YOU A GREAT FIT

• Must be at least 18 years of age
• Availability on nights on both weekdays and weekends
• Strong communication skills
• Confident, solution-oriented mindset
• Comfortable handling transactions and cash procedures
• Positive energy and team-first attitude
• Ability to work in a fast-paced live event environment
• Ability to walk and stand for long periods of time in various types of weather conditions

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.