Anatomic Pathology Support Specialist

Hugh Chatham Health; Winston-Salem (NC); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Family benefits

Retirement plan with employer match

Educational Assistance

Job summary

Advocate Health in Winston-Salem is hiring for a full-time Lab: Support Services position. The role supports referral lab testing, oversees complex orders, and acts as a liaison for customer concerns. The schedule is 7:00am–4:00pm with a 1-hour lunch, 40 hours per week, first shift.

You will collaborate with departments, maintain lab operations knowledge, handle inventory, and assist pathologists as needed while ensuring regulatory requirements and patient confidentiality.

Qualifications

• High School diploma or GED/HSED required.
• Typically requires 2 years of experience in customer service or a laboratory environment.

Responsibilities

• Assist with referral lab testing inquiries and add-ons.
• Oversee complex laboratory orders for the department.
• Serve as liaison for customer concerns and resolve issues promptly.
• Maintain knowledge of ACL, CoPath and Epic Beaker systems.
• Manage shipping of materials per site and regulatory requirements.
• Support billing staff with technical guidance; monitor inventory.
• Participate in meetings and assist leadership with process improvements.
• Review reports and assist pathologists as needed.
• Ensure department resources and accreditation requirements are met.
• Coordinate inbound lab calls and follow through on inquiries.

Skills

Microsoft Office

Multitasking

Team collaboration

Confidentiality

Interpersonal communication

Problem resolution

Education

HS Diploma or GED/HSED

Job description

Advocate Health in Winston-Salem is hiring for a full-time Lab: Support Services position. The role supports referral lab testing, oversees complex orders, and acts as a liaison for customer concerns. The schedule is 7:00am–4:00pm with a 1-hour lunch, 40 hours per week, first shift.

You will collaborate with departments, maintain lab operations knowledge, handle inventory, and assist pathologists as needed while ensuring regulatory requirements and patient confidentiality.