Analyst V, Technology Services

Vistra Corp; Sierra Madre (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Vistra Corporate Services Company is seeking an Analyst V to drive documentation, process improvements, and application support within Technology Services. You will identify opportunities to enhance service quality and train users on new TS processes to improve adoption and outcomes.

You will lead cross-team initiatives, develop metrics, and maintain documentation while collaborating with business users, architecture and development teams to deliver tangible value and architectural alignment.

Qualifications

• 5–7 years professional experience in a technology or business field.
• College degree or certifications in business or technology.
• Professional certifications (e.g., ITIL, CSM, AWS).
• Demonstrated ability to lead, track, and communicate status of cross-team initiatives.
• Demonstrated ability to identify, evaluate, and implement automation and continuous improvement of ITIL-aligned processes.

Responsibilities

• Facilitate daily operational activities and measure process quality and compliance.
• Employ statistical methods to analyze and configure applications to improve the customer experience.
• Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL-aligned processes.
• Partner with business users, process owners, architecture and development teams to ensure effective application use.
• Lead, track, and communicate status of cross-team initiatives.
• Develop and maintain positive working relationships with technology teams, business teams, and vendors.
• Design and create metrics for improved measurement and reporting.
• Create and update documentation.
• Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas.
• Train the TS and end user community to increase adoption and communication of TS processes.
• Apply understanding of financial principles to team initiatives.
• Provide domain guidance to less experienced team members.

Skills

Process Improvement

ITIL

Data Analysis

Stakeholder Communication

Leadership

Education

College degree or certs in business/tech

Tools

AWS

ITIL Toolkit

Job description

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available.

Job Summary

The Analyst V will be responsible for driving documentation and process improvements, maintaining and configuring applications, and/or performing support activities for Technology Services. They will play a pivotal role in identifying and implementing process, tool, and measurement opportunities to improve the team’s service, as well as training technology and business users on how to engage to improve the user experience.

Job Description

Key Accountabilities

• Facilitate daily operational activities and measure process quality and compliance.
• Employ statistical methods to analyze and configure applications to improve the customer experience and provide practical solutions to problems.
• Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL-aligned processes.
• Partner with business users, process owners, architecture and development teams to ensure effective application use.
• Lead, track, and communicate status of cross-team initiatives.
• Develop and maintain positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions.
• Design and create metrics for improved measurement and reporting.
• Create and update documentation.
• Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas.
• Train the TS and end user community to increase adoption and communication of TS processes.
• Apply understanding of financial principles to team initiatives.
• Provide domain guidance to less experienced team members.

Education, Experience, & Skill Requirements

• Experienced gained through college degree programs and or certifications in business or technology related field.
• 5-7 years professional experience in a technology or business field
• Professional certifications (e.g., ITIL, CSM, AWS)
• Demonstrated ability to lead, track, and communicate status of cross-team initiatives.
• Demonstrated ability to identify, evaluate, andimplementopportunitiesfor automation and continuousimprovement ofITIL-aligned processes.
• Demonstrated ability to create and update process documentation.
• Ability to learn quickly, be self-motivated to improve knowledge and tackle new challenges
• Exceptional organizational skills, communication skills, and attention to detail required
• Proficient at creating leadership-level communications and presenting to and interacting with leaders
• Must demonstrate an energetic, hands-on, enthusiastic, results-oriented approach as a team player, capable of adding significant value to the existing team.

Key Metrics

• Process compliance
• Agile delivery proficiency
• System availability for applications
• Ticket volumes and trending

Job Family

Information Technology

Company

Vistra Corporate Services Company

Locations

Comanche Peak Plant

Texas

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.