Analyst V Technology Services

vst; Kentucky; On-site; USD 80,000 - 100,000; Full time

Job summary

Vistra Corporate Services Company is seeking an Analyst V to drive documentation, process improvements, and system configuration across Technology Services. You will support ITIL-aligned processes, train users, and deliver measurable enhancements to service quality and user experience.

Strong collaboration with business units and vendors is essential. The role emphasizes data-driven analysis, creation of documentation, and leadership in cross-team initiatives, with a focus on continuous

Qualifications

• Experience gained through college degree programs and/or certifications in business or technology related field, or equivalent experience.
• 5-7 years professional experience in a technology or business field.
• Professional certifications (e.g., ITIL, CSM, AWS)

Responsibilities

• Facilitate daily operational activities and measure process quality and compliance.
• Employ statistical methods to analyze and configure applications to improve customer experience and provide practical solutions.
• Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL-aligned processes.
• Partner with business users, process owners, architecture and development teams to ensure effective application use.
• Lead, track, and communicate status of cross-team initiatives.
• Develop and maintain positive working relationships with technology teams, business teams, and vendors to promote alignment between functions.

Skills

Process Improvement

Cross-team Leadership

Data Analysis

Communication

Training & Development

Education

College degree or certifications in business or technology

5-7 years professional experience in technology or business

Tools

ITIL

CSM

AWS

Job description

Job Summary

The Analyst V will be responsible for driving documentation and process improvements, maintaining and configuring applications, and/or performing support activities for Technology Services. They will play a pivotal role in identifying and implementing process, tool, and measurement opportunities to improve the team's service, as well as training technology and business users on how to engage to improve the user experience.

Job Description

Key Accountabilities

• Facilitate daily operational activities and measure process quality and compliance.
• Employ statistical methods to analyze and configure applications to improve the customer experience and provide practical solutions to problems.
• Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL-aligned processes.
• Partner with business users, process owners, architecture and development teams to ensure effective application use.
• Lead, track, and communicate status of cross-team initiatives.
• Develop and maintain positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions.
• Design and create metrics for improved measurement and reporting.
• Create and update documentation.
• Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas.
• Train the TS and end user community to increase adoption and communication of TS processes.
• Apply understanding of financial principles to team initiatives.
• Provide domain guidance to less experienced team members.

Key Metrics

• Process compliance
• Agile delivery proficiency
• System availability for applications
• Ticket volumes and trending

Education, Experience, & Skill Requirements

• Experienced gained through college degree programs and/or certifications in business or technology related field, or equivalent experience.
• 5-7 years professional experience in a technology or business field
• Professional certifications (e.g., ITIL, CSM, AWS)
• Demonstrated ability to lead, track, and communicate status of cross-team initiatives.
• Demonstrated ability to identify, evaluate, and implement opportunities for automation and continuous improvement of ITIL-aligned processes.
• Demonstrated ability to create and update process documentation.
• Ability to learn quickly, be self-motivated to improve knowledge and tackle new challenges
• Exceptional organizational skills, communication skills, and attention to detail required
• Proficient at creating leadership-level communications and presenting to and interacting with leaders
• Must demonstrate an energetic, hands-on, enthusiastic, results-oriented approach as a team player, capable of adding significant value to the existing team .

Job Family

Information Technology

Company

Vistra Corporate Services Company

Locations

• Perry
• Ohio

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at [e-mail] to make a request.