Analyst V, Technology Services

TXU Energy (Vistra Corp); Sierra Madre (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Vistra Corporate Services Company seeks an Analyst V to drive documentation and process improvements within Technology Services. The role focuses on configuring applications, delivering support, and identifying opportunities to enhance service delivery and user experience.

You will train technology and business users, partner with process owners and development teams, and lead cross-team initiatives. Strong communication and organizational skills are essential for success.

Qualifications

• College degree or related certifications in business or technology.
• 5-7 years of professional experience in tech or business.
• Industry certifications such as ITIL, CSM, or AWS.

Responsibilities

• Coordinate daily operational activities and monitor process quality.
• Analyze data and configure applications to improve customer experience.
• Identify and implement automation to streamline ITIL processes.
• Collaborate with business users and teams to ensure effective application usage.
• Lead cross-team initiatives and track progress.
• Build relationships with technology, business, and vendor teams.
• Design metrics and reporting for performance measurement.
• Create and update technical documentation.
• Apply Vistra value drivers to deliver value ideas.
• Train teams and end users on new processes.
• Apply financial principles to team initiatives.
• Provide guidance to junior team members.

Skills

Organization

Communication

Detail oriented

Leadership

Self-motivated

Team player

Education

College degree / Certifications

ITIL Certification

CSM Certification

AWS Certification

Tools

ITIL

CSM

AWS

Job description

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available.

Job Summary

The Analyst V will be responsible for driving documentation and process improvements, maintaining and configuring applications, and/or performing support activities for Technology Services. They will play a pivotal role in identifying and implementing process, tool, and measurement opportunities to improve the team’s service, as well as training technology and business users on how to engage to improve the user experience.

Job Description

Key Accountabilities

• Facilitate daily operational activities and measure process quality and compliance.
• Employ statistical methods to analyze and configure applications to improve the customer experience and provide practical solutions to problems.
• Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL-aligned processes.
• Partner with business users, process owners, architecture and development teams to ensure effective application use.
• Lead, track, and communicate status of cross-team initiatives.
• Develop and maintain positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions.
• Design and create metrics for improved measurement and reporting.
• Create and update documentation.
• Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas.
• Train the TS and end user community to increase adoption and communication of TS processes.
• Apply understanding of financial principles to team initiatives.
• Provide domain guidance to less experienced team members.

Education, Experience, & Skill Requirements

• Experienced gained through college degree programs and or certifications in business or technology related field.
• 5-7 years professional experience in a technology or business field
• Professional certifications (e.g., ITIL, CSM, AWS)
• Demonstrated ability to lead, track, and communicate status of cross-team initiatives.
• Demonstrated ability to identify, evaluate, andimplementopportunitiesfor automation and continuousimprovement ofITIL-aligned processes.
• Demonstrated ability to create and update process documentation.
• Ability to learn quickly, be self-motivated to improve knowledge and tackle new challenges
• Exceptional organizational skills, communication skills, and attention to detail required
• Proficient at creating leadership-level communications and presenting to and interacting with leaders
• Must demonstrate an energetic, hands-on, enthusiastic, results-oriented approach as a team player, capable of adding significant value to the existing team.

Key Metrics

• Process compliance
• Agile delivery proficiency
• System availability for applications
• Ticket volumes and trending

Job Family

Information Technology

Company

Vistra Corporate Services Company

Locations

Comanche Peak Plant

Texas

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.