Analyst - Systems and Training

Quality Carriers, Inc.; Tampa (FL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401k Match

Roth Plan

ESSP

FSA

HSA

EAP

Recuro Health

Job summary

Quality Carriers, Inc. in Tampa, FL is seeking a Systems and Training Analyst to partner with Operations to optimize processes and maintain systems used by the team.

The role focuses on data analysis, documentation, and LMS management to ensure training materials stay current and effective. You will write clear SOPs, work with multiple departments, and measure training effectiveness while supporting various projects.

Qualifications

• BA/BS or higher in Business, Technical Writing, or related field.
• 2–4 years of relevant experience; logistics or transportation experience is a plus.
• Strong MS Office, Google Apps, and LMS/EDI/TMS experience.

Responsibilities

• Act as primary contact for Operations to identify requirements and propose improvements.
• Maintain and update the LMS and training materials.
• Develop SOPs and work processes with cross‑functional teams.
• Deliver data analysis and reporting to add business value.
• Support Customer Service/Operations with data cleanup and other tasks.

Skills

MS Office

Google Apps

AI tools

Data analysis

Communication

Teamwork

Confidentiality

TMS

EDI

JavaScript

Education

BA/BS or higher in Business/Technical Writing or related field

Tools

EDI (Electronic Data Interchange)

LMS software

TMS (Transportation Management System)

JavaScript

Job description

Quality Carriers, Inc. (QC®) is a premier transportation solutions company in North America. QC and its subsidiaries provide expertise in bulk liquid chemical, intermodal and dry bulk transportation, logistics management, tractor and trailer repair and maintenance, commercial tank wash services, and more. QC has built a reputation for safety, reliability, honesty, quality, and industry expertise by providing top of the line transportation solutions for industry leading manufacturers.

We are looking for an energetic, reliable Systems and Training Analyst to join our team in Tampa, FL. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations.

Job Summary:

The System and Training Analyst (STA) will be a primary point of contact for the Quality Carriers Operations team and will work closely with various departments to obtain an understanding of their respective requirements and processes to identify areas for improvement and make a plan to present those process improvements. Maintain the systems used by Operations including the data notification process.

Duties and Responsibilities:

• Data Request and Analysis: As part of daily responsibilities, the STA will be responding to data-related queries, setting up processes to make data more efficient, analyzing and interpreting trends from the data, and reporting trends to add business value. In addition, will utilize technical expertise to ensure data is accurate and provide high-quality expert-level insight and analysis.
• SOP / Work Process Writing: STA will also develop comprehensive documentation that meets organizational standards. Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content. Write user-friendly content that meets the needs of the target audience, turning insights into language for user success. Research, outline, write, and edit content, working closely with various departments to understand project requirements. Gather information from subject-matter experts and develop, organize, and write work processes and standard operating procedures documentation.
• LMS Management: Manage the training materials currently in the LMS assign training with needed to Quality Carriers Operations with needed. Make sure training materials are always up to date.
• Training Facilitator: Plan and design training, assist with facilitation of weekly and monthly training sessions, measure training effectiveness via assessment surveys and student feedback. Track attendance, maintain training records and provide reporting to your supervisor.
• Miscellaneous Items: Support the Quality Carriers Customer Service/Operations department with miscellaneous projects that may arise and various tasks as assigned by the department supervisor that will include data clean up and integrity.
• Medical
• Basic Life/Voluntary Life
• Short Term and Long Term Disability
• Flexible Spending Account and Health Savings Account
• Digital health through Recuro
• Employee Assistance Program
• 401k Employer Match and Roth Retirement Savings Plan
• Employee Stock Purchase Program (ESSP) {QCWC and QC Canada not eligible}
• Additional Voluntary Benefits

Requirements

Skills and Abilities:

• Strong skills in MS Office (Excel, Word, PowerPoint, Access) and Google Apps
• Skilled with using AI products
• Ability to meet deadlines, address/communicate issues
• Ability to function as part of a team at a high level
• Critical thinker
• Strong communication skills (both verbal and written)
• Familiarity with transportation software such as Electronic Data Interchange (EDI) and transportation Learning Management Systems (LMS) products required
• To identify and complete daily task without supervision
• Strict adherence to confidentiality and professional ethics
• Experience with a Transportation Management Systems (TMS)
• Knowledge of Java Script

Education and Experience:(delete if not applicable)

• Preferred: BA, BS, or higher in Business, Technical Writing, or a related field..
• 2-4 years of relevant experience..
• Logistics or transportation experience is a plus.

Additional Job Information

Position Type/Expected Hours of Work:

• This is a full-time position. Normal business week is Monday through Friday, with hybrid flexibility (one
  day remote and four days on‑site at the Tampa, FL office). Full on‑site attendance is required during
  training weeks.

Travel Requirements:

10%

Company Information

• This job operates in a professional office environment. This role routinely uses standard office and computer equipment.
• Safety First environment - Complacency is not an option.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.
• This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time. Duties, responsibilities, and activities may change at any time with or without notice.

Quality Carriers, Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.