Analyst, Supply Chain Systems Digital Adoption & User Enablement

Ford; Dearborn (MI); On-site; USD 85,000 - 120,000; Full time

Job summary

Ford seeks an Analyst, Supply Chain Systems Digital Adoption & User Enablement to prepare buyers and suppliers for new supply chain systems, support go-live, and keep users learning after deployment. The role partners across Purchasing, IT, L&D, and Finance and emphasizes hands-on buyer experience to translate needs into practical tools.

You will enable adoption by delivering training, coaching, and user readiness activities while collaborating with global teams to maximize system value.

Qualifications

• Hands-on buyer experience and understanding of purchasing end-to-end processes.
• Ability to translate business needs into practical enablement for users.
• Experience working with IT, L&D, and finance groups.

Responsibilities

• Bridge purchasing, IT, and user communities to enable system adoption.
• Plan user readiness activities: assessments, communications, training, go-live support.
• Provide coaching and refresher sessions to sustain adoption.
• Develop training materials and self-service resources with SMEs.
• Train and communicate with suppliers on new systems and processes.

Skills

Buyer experience

Supply chain

Training

Change management

Cross-functional collaboration

Tools

ERP systems

Job description

In this position...

Analyst, Supply Chain Systems Digital Adoption & User Enablement. This role prepares buyers and suppliers for new supply chain systems and process changes, supports them through go-live, and keeps them learning afterward. It draws on hands-on buyer experience and works across Purchasing, IT, Learning & Development, and Finance.

What you'll do

Join Ford's Global Supply Chain Systems organization and serve as the bridge between purchasing, IT, and the people who use our systems every day. You will help implement change, ready users for what's coming, and stay alongside current users so they keep learning and getting value from our tools. You will also work directly with suppliers to deliver training and clear communication. This role is ideal for a supply chain professional with hands-on buyer experience who understands the purchasing process end to end and can translate business needs into practical, user-friendly enablement. You will collaborate with IT, Learning & Development, Supply Chain, Purchasing, Finance, and global business teams.

Help implement change and prepare users for what's next

• Partner with IT and business teams to support implementation of system releases, enhancements, and purchasing process changes.
• Use your buyer experience to assess how changes affect day-to-day buyer workflows, and flag impacts and risks early.
• Plan and execute user readiness: impact assessments, communications, training, and go-live support.
• Validate readiness, gather user feedback, and use support trends to resolve adoption barriers.

Keep current users learning and succeeding

• Provide ongoing coaching, office hours, and refresher sessions so existing users build confidence and proficiency over time.
• Develop and maintain training, job aids, quick-reference guides, and self-service materials with subject matter experts.
• Support virtual and in-person training for buyers and global supply chain users.
• Track training completion and adoption metrics and act on trends to reduce repeat support inquiries.

Enable and communicate with suppliers

• Deliver supplier training, guidance, and communications for new systems, processes, and requirements.
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