Analyst, Strategy and Operations

1 - Corp Atlanta Ravinia; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

IHG Hotels seeks a Strategy and Operations Analyst to advise the sales team on pricing and deal strategy. You will implement business terms for sales agreements, develop deal structures, and resolve internal issues, coordinating global programs with RM and operations.

In this role, you will support renewal decisions, prepare performance reports, and drive revenue through cross-functional collaboration across Sales, Legal, and Finance in a hybrid Atlanta setting.

Qualifications

• 4-7 years progressive work-related experience, ideally in franchise services or hotel industry operations.
• Strong PC skills including spreadsheets, word processing, and databases; prefer advanced PowerPoint.
• Demonstrated ability to analyze information and communicate findings to internal and external customers.

Responsibilities

• Lead, design, and develop global programs/projects to meet customer needs.
• Drive implementation and manage performance of initiatives; prepare departmental reports.
• Vet and manage a pipeline of opportunities; design pricing structures for deals.
• Collaborate with Sales, Legal, Finance, Marketing, and Loyalty to drive revenue in deals.
• Prepare reports and presentations; coordinate timelines and status updates.

Skills

PowerPoint

Spreadsheet

Databases

Data analysis

Word processing

Tools

Microsoft PowerPoint

Microsoft Excel

Job description

We're seeking an Strategy and Operations, Analyst to be a strategic advisor to field the sales team on pricing, program development. In this role, you'll implement business terms and conditions to support sales agreement, develop the comprehensive deal structure and strategy, and resolve internal deal issues on behalf of the sales team. As the Strategy and Operations, Analyst, you'll create and coordinate global special projects/programs in collaboration with RM and operations in support of key strategic initiatives. You'll work in a consultative manner with managing program performance, provide insights for future strategies, as your efforts continue to support deals through the sales cycle, and drive the approval process in collaboration with cross-functional teams. Your Day to Day

• Lead, design, develop global programs/projects. Lead assessment, design and deliver custom solutions to meet the unique needs of our customers
• Drive the implementation, execution and manage performance of initiatives. Analyze data to prepare a variety of departmental reports to communicate program performance.
• Responsible for vetting and managing a pipeline of potential opportunities with a goal of implementing commercially viable deals for IHG hotels. May assist with conducting competitive reviews for benchmarking performance, measuring service offerings, responding to internal/external inquiries, and/or determining technical capabilities.
• Work with the sales team to address special needs and complex transactions, develop pricing structure to ensure customer satisfaction. Collaborate with internal customers i.e. Sales, Legal, Finance/Accounting, Marketing, and Loyalty to design sales agreements and deals to drive revenue
• Complete and/or coordinate activities as related to assigned special projects. Establish and/or communicate project timetables, action steps and status updates; follow-up, as appropriate, to ensure timely execution to meet established deadlines
• Support customer conversations and make final decisions about renewal and terminations for sales agreements. Coordinate calls, meetings and/or site visits with sellers, regional teams and other functions.
• Prepare and distribute a variety of departmental reports, presentations, newsletters, studies and/or other support documentation, gathering and summarizing information from various sources as requested. May create and format reports and presentation materials utilizing various spreadsheet graphics, and/or statistical software.
• Aid in completing and/or coordinating activities as related to assigned special projects; assist in establishing and/or communicating project timetables, actions steps and status updates; follow-up, as appropriate, to ensure timely execution to meet established deadlines. May assist with conducting competitive reviews for benchmarking performance, measuring service offerings, responding to internal/external inquiries, and/or determining technical capabilities.
• Prepare reports, charts, presentation data, or logs as required and according to established specifications. Answer inquiries related to daily activities of work area, and act as a liaison between assigned work area and internal or external contacts to convey appropriate information. Compose clear and concise correspondence as requested or required. Perform other support duties as assigned to facilitate the smooth operation of the assigned work area. What We Need from You
• 4-7 years progressive work-related experience, ideally in franchise services or hotel industry operations, with demonstrated proficiency in multiple disciplines/processes related to the position.
• Strong PC skills including software packages with emphasis on spreadsheets, word processing, and databases. *Prefer advance experience with Microsoft PowerPoint
• Demonstrated effective oral and written communication skills for the purpose of conveying information to internal and external customers, and developing information via written reports and presentations.
• Demonstrated ability to analyze information for the purpose of accurately maintaining data and reporting trends or inconsistencies.
• Demonstrated ability to handle multiple assignments and projects with follow-through and ability to complete multiple ongoing projects on time and within specified budget.
• Demonstrated organizational skills and attention to detail in order to maintain accuracy of reporting data.
• Must be able to function as part of a team and adhere to strict deadlines in a fast-paced, ever-evolving environment
• Awareness of pricing strategy and how to determine the effective price based on competitive analysis. Experience with ROI and business case development as well presenting to senior leaders. Travel - 10% Location - Our hybrid work structure is an expectation of three (3) days a week in the Atlanta office. This expectation may be adjusted to evolve with the changing needs of the business.