Analyst, Store Initiative & Continuous Improvement

Ross Stores, Inc.; Dublin (CA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Ross Stores, Inc. is seeking an Analytics-focused Continuous Improvement Analyst to identify and implement improvements across store processes, technologies, and operations.

You will analyze large datasets to deliver actionable insights on labor, payroll, sales, ROI, and capital investments, and quantify payroll impacts for store initiatives. You will also develop expertise in labor standards and perform store visits to validate assumptions and uncover opportunities for efficiency, working in a

Qualifications

• 1–2 years post-college experience in retail, operations, business analysis or analytics.
• Strong analytical, problem-solving, and critical-thinking skills.
• Experience with BI tools (Power BI, Tableau) and SQL/Python preferred.
• Ability to drive process improvement, change management, and execution of initiatives.

Responsibilities

• Design and execute financial and operational analytics to support strategic improvements.
• Analyze labor, payroll, and performance data to identify trends and insights.
• Serve as SME on store labor and payroll models; maintain and optimize tools.
• Develop measurements of current and future store processes; estimate labor savings reliability.
• Create and maintain dashboards and reports using Power BI, Excel, and SQL tools.
• Support change management with training materials and process docs.

Skills

Analytical Thinking

Collaboration

Peer Relationships

Time Management

Business Acumen

Effective Communication

Teamwork

Plans & Prioritizes

Education

Bachelor’s degree

Tools

Power BI

Tableau

SQL

Python

Job description

GENERAL PURPOSE

The Continuous Improvement Analyst will play a key role in identifying, evaluating, and implementing improvements to store processes, technologies, and business operations that enhance both the customer and associate experience while supporting sales growth and operational efficiency.

This role is responsible for analyzing large datasets to deliver actionable insights and quantify business impacts, including labor, payroll, sales performance, return on investment (ROI), budget implications, and capital investments.

The position also serves as a subject matter expert in Ross' store labor model and engineered labor standards, leveraging these tools to quantify payroll impacts for Store Operation initiatives. In addition, the Analyst develops expertise in store operations and conducts store visits to gather qualitative and quantitative feedback, validate assumptions, and identify improvement opportunities.

ESSENTIAL FUNCTIONS

• Design and execute financial and operational analytics to drive strategic improvement initiatives delivering measurable results in customer experience, associate productivity, and business performance.


• Analyze complex operational, labor, payroll, and business data to identify trends, opportunities, and actionable insights that support decision-making.


• Serve as a subject matter expert on store labor and payroll models, supporting ongoing maintenance, optimization, and continuous improvement efforts.


• Develop and conduct measurements of current and future Store processes. Estimate and later validate the reliability of method improvement labor saves.


• Provide support to Manager who serves as key point of contact for organization to understand impact of changes in the business on labor.


• Partner with IT on Labor Model system maintenance to ensure accurate production scheduling.


• Communicate changes to unplanned and planned payroll saves to Finance.


• Develop and maintain reporting, dashboards, and visualizations using tools such as Power BI, Excel, Snowflake, and other analytics platforms.


• Monitor industry trends, emerging technologies, and retail AI capabilities to identify opportunities for innovation and operational efficiencies.


• Support the development of decks, business cases, and written communications that effectively convey insights, recommendations, and project outcomes to leadership.


• Support change management and adoption efforts by developing training materials, process documentation, and job aids that promote consistent execution and sustainable results.

ESSENTIAL FUNCTIONS (cont.)

COMPETENCIES

• Analytical Thinking


• Collaboration


• Peer Relationships/Collaboration


• Plans, Aligns & Prioritizes


• Teamwork


• Ensures Accountability & Execution


• Business Acumen


• Effective Communication


• Time Management

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• Strong candidates will have a minimum of 1-2 years post college experience.


• Experience in retail, operations, business analysis, and continuous improvement strongly preferred


• Strong analytical, problem-solving, and critical-thinking skills.


• Technical proficiency in data analysis and reporting required; experience with business intelligence tools such as Microsoft Power BI, Tableau, SQL, and Python preferred.


• Ability to drive process improvement, change management, and execution of initiatives.


• High degree of reliability including accountability for daily, weekly, and long-term projects


• High comfort level working in ambiguous, rapidly changing environments and ability to work on multiple projects simultaneously


• Strong business acumen with a detail-oriented approach: Must pay very close attention to details and have the drive to get things right.


• Experience with labor planning, labor standards, or payroll analytics preferred; MOST labor standards experience strongly preferred.


• Experience with MasterCard Test & Learn (APT) preferred.

EDUCATION / CERTIFICATIONS

Bachelor’s degree required. (Preferably in Finance, Analytics, Engineering, or related field.

PHYSICAL REQUIREMENTS

• Consistent timeliness and regular attendance


• However, this role can perform duties effectively using a combination of in-office and remote work


• Job requires ability to work in an office environment, primarily on a computer


• Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc


• This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback


• Vision requirements: Ability to see information in print and/or electronically

SUPERVISORY RESPONSIBILITIES

None