Analyst,Patient Relations

Oak Street Health; Phoenix (AZ); On-site; Full time

Job summary

A leading health solutions company is seeking a Patient Relations Manager to join their team. This role involves assisting patients with insurance navigation, building relationships, and providing exceptional service. The ideal candidate will have strong problem-solving skills and a positive attitude, with a focus on older adult populations. Join a collaborative culture with competitive benefits and the opportunity to revolutionize healthcare.

Benefits

Comprehensive benefits

Medical

401(k)

Wellness programs

Paid time off

Flexible schedules

Qualifications

• Experience with and supportive attitude towards older adult populations.
• Proficient PC skills.
• US work authorization.

Responsibilities

• Learn about Medicare and assist patients with insurance navigation.
• Build and maintain trusting relationships with patients.
• Provide exceptional customer service to enhance patient experience.

Skills

Problem-solving

Positive attitude

Fluency in Spanish

Fluency in Polish

Fluency in Russian

Education

Bachelor’s degree

Job description

Join to apply for the Analyst, Patient Relations role at Oak Street Health

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is more connected, convenient, and compassionate. We do it all with heart, each and every day.

Patient Relations Manager

Company: Oak Street Health

Title: Patient Relations Manager

Role Description

Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensures they are satisfied with their experience. The team is responsible for delivering excellent, high-touch assistance to our patients daily.

Patient Relations Managers (PRMs) are integral to our team. They are insurance experts at each clinic, advocating for patients by helping them navigate insurance options and bills. They serve as resources for the care and outreach teams regarding Medicare and eligibility, especially during Open Enrollment, ensuring patients are informed of all their options.

Core Responsibilities

• Learn about Medicare and assist patients with insurance navigation.
• Serve as an internal resource on insurance questions for clinic staff.
• Help patients navigate the healthcare system and resolve medical bills, advocating for them.
• Build and maintain trusting relationships with patients to advise on healthcare coverage.
• Manage welcome visits and orientation for new patients.
• Assist patients with applying for public benefits.
• Support operational activities like scheduling and billing as needed.
• Provide exceptional customer service to enhance patient experience.
• Foster patient engagement through events and center tours.
• Perform other duties as assigned.

Qualifications

• Problem-solving skills and a positive attitude.
• Willingness to help build and refine our operating model.
• Experience with and supportive attitude towards older adult populations.
• Proficient PC skills.
• Bachelor’s degree preferred or equivalent experience.
• Fluency in Spanish, Polish, Russian, or other relevant languages is a plus.
• US work authorization.
• Embodiment of “Oaky”: positive energy, good intentions, ownership, and resilience.

Why Oak Street?

Join us for a collaborative, innovative culture, competitive benefits, and a chance to revolutionize healthcare.

Additional Details

Hours: 40 hours/week

Employment: Full-time

Pay Range: $21.10 - $40.90 per hour, based on experience and other factors.

We offer comprehensive benefits including medical, 401(k), wellness programs, paid time off, flexible schedules, and more. For details, visit CVS Health Benefits.

Application deadline: 11/01/2025.

We are an equal opportunity employer embracing diversity.