Analyst,Patient Relations

CVS Health; Aurora (IL); On-site; Full time

Job summary

An established industry player is seeking a Patient Relations Manager to join their dedicated team. In this role, you will advocate for patients, helping them navigate insurance options and providing high-touch support. You will play a crucial role in fostering relationships and ensuring patients have a seamless experience with their healthcare. This position offers the chance to be part of a collaborative and energetic culture, where your contributions can make a significant impact on the lives of many. If you are passionate about patient care and have a knack for problem-solving, this opportunity is perfect for you!

Benefits

Paid vacation and sick time

Generous 401K match with immediate vesting

Health benefits

Employee stock purchase plan

Wellness screenings

Tobacco cessation programs

Weight management programs

Confidential counseling

Financial coaching

Tuition assistance

Qualifications

• Motivated individuals with problem-solving skills and a positive attitude.
• Experience with older adults and community health is preferred.

Responsibilities

• Assist patients with navigating insurance issues and Medicare options.
• Build relationships with patients to advise on healthcare coverage.
• Provide exceptional customer service to enhance patient experience.

Skills

Problem-solving orientation

Flexible and positive attitude

Sales background

Experience with older adults

Community health experience

Proficient PC skills

Fluency in Spanish, Polish, Russian

US work authorization

Education

Bachelor’s degree

Equivalent education and work experience

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health
Title: Patient Relations Manager

Role Description:
Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensures they are happy with their experience. The Service Team is responsible for delivering excellent, high-touch assistance to our patients every day.

Patient Relations Managers (PRMs) are an integral part of our team. They are the insurance experts at each clinic. They advocate for our patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding Medicare and eligibility. PRMs are key players during Open Enrollment ensuring that our patients are informed of all their options surrounding Medicare.

Core Responsibilities:

1. Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues.
2. Serve as internal resource in the clinic on insurance questions for physicians and staff.
3. Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient).
4. Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage.
5. Manage welcome visits and orientation processes for new Oak Street Health patients.
6. Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs.
7. Support the clinic management team on operational activities, as needed, including scheduling and billing.
8. Provide exceptional customer service to create an unmatched patient experience.
9. Foster patient engagement through the design and execution of events, including center tours.
10. Other duties as assigned.

What are we looking for?
We’re looking for motivated individuals with:

1. A problem-solving orientation and a flexible and positive attitude.
2. An eagerness to help us build and refine our operating model.
3. Sales background preferred, but not required.
4. Experience with and a supportive attitude toward our patient population of older adults.
5. Familiarity with relevant patient population.
6. Community health experience preferred.
7. Proficient PC skills.
8. Bachelor’s degree preferred, or equivalent education and work experience.
9. Fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve preferred, where necessary.
10. US work authorization.
11. Someone who embodies being “Oaky.”

What does being “Oaky” look like?

1. Radiating positive energy.
2. Assuming good intentions.
3. Creating an unmatched patient experience.
4. Driving clinical excellence.
5. Taking ownership and delivering results.
6. Being scrappy.

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture.
• Fast-paced and innovative environment.
• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits.

Anticipated Weekly Hours: 40
Time Type: Full time
Pay Range: The typical pay range for this role is: $21.10 - $44.99. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people:

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/01/2025.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.