Analyst, Outreach Coordinator

CVS Health; Lexington (KY); On-site; USD 29,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Bonus/incentive program

Job summary

CVS Health is seeking a detail-oriented professional to coordinate member outreach across Medicaid or Medicare populations, ensuring access to benefits and clinical services to improve outcomes. The role involves responding to inquiries in person, by phone, and in writing, while supporting HEDIS and regulatory requirements.

The ideal candidate has 2+ years of outreach or health education experience, strong communication skills, and proficiency with MS Office; a bachelor’s degree is preferred but

Qualifications

• 2+ years’ member outreach or health education experience.
• 1+ years customer service or call center experience.
• 1+ years experience working with data.
• Ability to work independently with a high attention to detail.
• Exceptional verbal and written communication skills.
• 2+ years’ experience using MS Office Suite applications (Teams, Outlook, Word, Excel).

Responsibilities

• Coordinate member outreach to promote health plan benefits.
• Ensure members receive clinical services and improve health outcomes.
• Respond to member inquiries in person, by telephone, and in writing.
• Support HEDIS quality initiatives and regulatory requirements.
• Outreach to noncompliant members and assist with data capture from medical records.

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Coordinates member outreach to ensure effective use of health plan benefits, ensure member receipt of important clinical services, and to improve member health outcomes within the Medicaid or Medicare population. Responds to member inquiries in person, via telephone, and in writing. Provides support for Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives and regulatory and contractual requirements including outreach to members who are noncompliant in the designated outreach services. Supports effective medical record capture for HEDIS medical record review and abstraction of supplemental data.

Required Qualifications

2+ years’ member outreach, health care marketing, and/or other health education experience1+ years of customer service or call center experience1+ years of experience working with dataAbility to work independently with a high attention to detailsExceptional verbal and written communication skills2+ years’ experience using personal computer, keyboard navigation, navigating multiple systems and applications; and using MS Office Suite applications (Teams, Outlook, Word, Excel, etc.)

Preferred Qualifications

QuickBase experienceQNXT experienceProject management experienceAnalytic experience

Education

High School Diploma (REQUIRED)Bachelor's Degree (PREFERRED)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:$21.10 - $36.78

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future

Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on

Benefits Moments

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We anticipate the application window for this opening will close on: 11/01/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.