Analyst, Outreach Coordinator

CVSHealth; Louisiana; On-site; USD 29,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a full-time role to coordinate member outreach, ensuring effective use of health plan benefits and better health outcomes for Medicaid or Medicare populations. You will respond to inquiries in person, by phone, and in writing, while supporting HEDIS initiatives and regulatory requirements.

The ideal candidate has 2+ years in member outreach or health education, 1+ year in customer service, strong communication, and solid MS Office skills.

Qualifications

• 2+ years’ member outreach, health care marketing, and/or other health education experience.
• 1+ years of customer service or call center experience.
• 1+ years of experience working with data; ability to work independently with a high attention to details.
• Exceptional verbal and written communication skills.
• 2+ years’ experience using personal computer, keyboard navigation, navigating multiple systems and applications; and using MS Office Suite applications (Teams, Outlook, Word, Excel).

Responsibilities

• Coordinate member outreach to ensure effective use of health plan benefits.
• Support HEDIS quality initiatives and regulatory requirements.
• Assist with outreach to members who are noncompliant in designated services.
• Support medical record capture and data abstraction for HEDIS reviews.

Skills

Member outreach

Customer service

Data handling

Communication

MS Office Suite

Education

High School Diploma

Bachelor's Degree

Tools

QuickBase

QNXT

Project management software

MS Office Suite

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Coordinates member outreach to ensure effective use of health plan benefits, ensure member receipt of important clinical services, and to improve member health outcomes within the Medicaid or Medicare population. Responds to member inquiries in person, via telephone, and in writing. Provides support for Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives and regulatory and contractual requirements including outreach to members who are noncompliant in the designated outreach services. Supports effective medical record capture for HEDIS medical record review and abstraction of supplemental data.

Required Qualifications

• 2+ years’ member outreach, health care marketing, and/or other health education experience
• 1+ years of customer service or call center experience
• 1+ years of experience working with dataAbility to work independently with a high attention to details
• Exceptional verbal and written communication skills
• 2+ years’ experience using personal computer, keyboard navigation, navigating multiple systems and applications; and using MS Office Suite applications (Teams, Outlook, Word, Excel, etc.)

Preferred Qualifications

• QuickBase experience
• QNXT experience
• Project management experience
• Analytic experience

Education

• High School Diploma (REQUIRED)
• Bachelor's Degree (PREFERRED)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $21.10 - $36.78

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/18/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.