Analyst, Insurance Operations – Quality & Financial Control

DXC Technology Company; Nashville (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

DXC Technology Company in Nashville is seeking an Analyst, Insurance Operations – Quality & Financial Control to support operational excellence through transactional oversight, financial control, and process quality.

You will monitor insurance transactions, investigate complaints, analyze data, contribute to quality audits, and collaborate with finance and leadership to improve efficiency and scalability.

Qualifications

• Bachelor’s degree in Business, Finance, Operations, or related field plus 3–5 years in insurance operations or financial control.
• Strong analytical skills and attention to detail for reviewing operational and financial data.
• Understanding of quality frameworks, compliance standards, and customer complaint resolution processes.

Responsibilities

• Monitor and execute daily insurance transactions accurately.
• Track, investigate, and resolve customer complaints; identify root causes.
• Analyze operational and financial data to identify trends and improvements.
• Develop and maintain quality frameworks, audits, and compliance checks.
• Support reporting of KPIs, SLA adherence, quality metrics, and customer satisfaction measures.
• Assist in workforce planning and resource allocation.

Skills

Analytical skills

Communication skills

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree in Business, Finance, Operations, or related field

Tools

Reporting tools

Job description

Job Description:DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Leading companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive performance, competitiveness, and customer experience. Learn more at DXC.com.At DXC, we leverage technology to deliver mission-critical IT and business process services that help clients optimize operations, improve customer experience, and drive growth. Our Insurance Services support middle- and back-office operations, financial reporting, compliance, and customer service transformation.Role OverviewThe Analyst, Insurance Operations – Quality & Financial Control plays a key role in supporting operational excellence through transactional oversight, financial control, process quality, and customer complaint resolution. This role requires experience with life and annuities, financial control, reporting, governance, and operational management. Exposure to Policyholder Service, Call Center Operations or Claims is a plus.Key ResponsibilitiesMonitor and execute daily insurance transactions accurately, ensuring adherence to operational and regulatory standards.Track, investigate, and resolve customer complaints, identifying root causes and implementing preventive measures.Analyze operational and financial data to identify trends, inefficiencies, and improvement opportunities.Assist in developing and maintaining quality frameworks, audits, and compliance checks to ensure service excellence.Collaborate with operations, finance, and leadership teams to support risk management and process governance.Contribute to process improvement initiatives aimed at increasing efficiency, scalability, and accuracy.Support reporting of operational KPIs, SLA adherence, quality metrics, and customer satisfaction measures.Assist in workforce planning and resource allocation to meet business demands while maintaining operational quality.Provide guidance and knowledge-sharing to peers, promoting accountability, compliance, and continuous learning.Basic QualificationsBachelor’s degree in Business, Finance, Operations, or a related field (or equivalent experience).3-5 years of experience in insurance operations, financial control, or transaction management.Knowledge of life and annuities products, operational governance, and financial reporting.Strong analytical skills and attention to detail for reviewing operational and financial data.Understanding of quality frameworks, compliance standards, and customer complaint resolution processes.Effective communication skills and ability to collaborate across multiple teams.Preferred / Additional QualificationsExperience in Policyholder Services, Call Center Operations or Claims.Familiarity with regulatory and compliance standards in the insurance industry.Knowledge of reporting tools, dashboards, operational metrics and project management.Key CompetenciesQuality and compliance orientationOperational excellence and process improvement mindsetFinancial and analytical acumenCustomer-focused problem-solvingEffective communication and stakeholder collaborationAbility to work in a fast-paced, metrics-driven environmentAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.If you are an applicant from the United States, Guam, or Puerto RicoDXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.Postings LinkDisability AccommodationsIf you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.Please note: DXC will respond only to requests for accommodations due to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.