Analyst II Vendor Support & Relations

Loyalty360; Carlisle (Cumberland County); Hybrid; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Vendor Support & Relationship Management Analyst to enhance vendor interactions and optimize management practices. This dynamic role involves collaborating with various departments to ensure effective vendor performance while fostering positive relationships. The ideal candidate will have a strong background in vendor management, excellent communication skills, and the ability to analyze performance data. With a flexible hybrid work schedule, this position offers a unique opportunity to contribute to a leading grocery retailer's success while promoting personal and professional growth in a supportive environment.

Benefits

Flexible Work Schedule

Diversity and Inclusion Initiatives

Continuous Learning Opportunities

Support for Personal and Professional Growth

Qualifications

• 2+ years in vendor management or procurement roles.
• Strong skills in relationship management and customer service.

Responsibilities

• Act as primary contact for vendors, resolving inquiries and concerns.
• Monitor vendor performance and ensure compliance with agreements.

Skills

Vendor Management

Customer Service

Interpersonal Skills

Problem Solving

Communication Skills

Detail-oriented

Education

Bachelor's degree in Business Administration

Equivalent Professional Work Experience

Tools

MS Office Suite

Vendor Management Platforms

Job description

Category/Area of Expertise: Merchandising Marketing Support
Job Requisition: 408513
Address: USA-PA-Carlisle-1149 Harrisburg Pike
Store Code: Vendor Support & Relationship Mgmt (5134844)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Vendor Support & Relationship Management Analyst plays a critical role in supporting the vendor management team within the VMO. This position involves collaborating with various departments, suppliers, and stakeholders to ensure efficient and effective vendor management practices. This role is responsible for developing & maintaining positive vendor relationships, resolving vendor issues, monitoring vendor performance, and implementing vendor management strategies.

*Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Quincy, MA, Salisbury, NC, Carlisle, PA, Scarborough, ME*

Essential job functions:

1. Act as a primary point of contact for vendors, researching & resolving all inquiries and concerns.
2. Facilitate communication between internal teams and vendors to ensure smooth collaboration.
3. Regularly assess vendor performance and provide feedback to both vendors and internal stakeholders.
4. Assist in negotiations and contract renewals with vendors to achieve favorable terms and conditions.
5. Monitor vendor compliance with established policies, regulations, and service level agreements (SLAs).
6. Assist in conducting vendor audits and risk assessments to identify potential areas for improvement.
7. Gather and analyze vendor performance data, prepare reports for management and relevant teams.
8. Track key performance indicators (KPIs) to evaluate the effectiveness of vendor management initiatives.
9. Analyze data insights to identify areas of improvement and recommend appropriate action plans.
10. Contribute to the continuous improvement of vendor management processes and workflows.
11. Identify opportunities to enhance efficiency, cost-effectiveness, and overall vendor performance.
12. Work closely with various internal departments such as Category, Supply Chain, Legal, and Finance to align vendor management strategies with broader organizational goals.
13. Participate in vendor-related meetings, providing valuable insights and updates.
14. Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Qualifications:

1. Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment.
2. Bachelor's degree in business administration, Accounting, Supply Chain Management or related field or equivalent professional work experience.
3. 2+ years previous experience in vendor management, procurement, or a similar role.
4. Understanding of End to End (E2E) Procure to Pay (P2P) ecosystem with the ability to apply principles and standards.
5. Excellent customer service skills to optimize ADUSA business reputation.
6. Strong interpersonal & relationship management skills for building, fostering, and maintaining positive and strong professional relationships with vendors and internal business partners.
7. Detail-oriented and well-organized, capable of managing multiple tasks and priorities simultaneously.
8. Proficiency in using various software tools, including MS Office suite and vendor management platforms.
9. Strong oral & written communication & presentation skills with keen ability to influence others toward a common goal.
10. Ability to adapt to changing business needs and work well in a team-oriented environment.
11. Extensive problem-solving capabilities with an end-to-end process mindset.
12. Ability to work in a fast-paced environment and handle multiple priorities with aggressive deadlines.
13. May require travel - typically 5%.

Preferred Qualifications:

1. Accounting knowledge (Accounts Payable/Receivable, etc.).
2. Experience in grocery retail/category management.
3. Familiarity with both DA (Delhaize) and AUSA (Ahold) existing systems and processes.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.