Analyst II - Tech Delivery

Bank of America Corporation; Vermont; On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America Corporation in the United States (Vermont) is seeking an Intake Coordinator to bridge client needs and technology delivery. You will gather requirements, facilitate intake, estimation, and prioritization, and coordinate across business partners, technology teams, architecture, and finance to move initiatives from concept to funding and roadmap placement.

The role emphasizes collaboration, process improvement, and SME knowledge of DCRS technology services, with standard full-time

Qualifications

• Experience coordinating client engagements and requirements analysis.
• Ability to gather, size, and document functional and technical needs.
• Strong communication and stakeholder management skills.

Responsibilities

• Understand stakeholder needs to envision and create viable solutions.
• Coordinate intake and estimation activities for new work entering DCRS.
• Support planning, prioritization, and funding processes for initiatives.
• Assist with testing, user stories, and acceptance criteria across teams.
• Document processes and workflows to support technology services.

Skills

Client Engagement Coordination

Tools

Jira

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Position Summary

This job is responsible for capturing and refining business or system requirements that may involve a software change. Key responsibilities include working with stakeholders to understand their needs, analyzing problems, capturing requirements, creating solutions, solving problems either manually or through software, and providing subject‑matter expertise on products to support scope and requirement decisions. Job expectations include collaborating with project stakeholders to analyze and confirm requirements, creating, analyzing, and improving processes and writing user and technical stories. The Intake Coordinator function serves as the front door for new work entering DCRS and is a critical link between business demand and execution. This role facilitates client engagement, coordinates intake and estimation activities, drives prioritization discussions, supports annual planning and funding processes, and ensures initiatives move efficiently from concept through funding approval and roadmap placement. The function also serves as a key liaison across business partners, technology teams, architecture, finance, and portfolio management.

Responsibilities

• Understands stakeholder needs to help envision and create a solution to solve a problem
• Supports cost and benefit analysis to align technology solutions to business strategy
• Gathers and catalogs functional, non‑functional, and technical requirements for stakeholder requests
• Identifies the impact of modifications and enhancements to applications and assists with identifying integration points and the end‑to‑end solution design
• Assists users and development teams in application testing and troubleshooting, and may help with test planning and configuring test solutions to validate functional and system needs
• Documents processes, procedures and workflows for technology as needed
• Accept client assignments and drive client to completion with minimal external support for technical client base implementing web‑based service calls to data repositories
• Drives coordination efforts for activities involving Client Assessment, Client Provisioning and Client Onboarding, including but not limited to – Design, Development and Integration, Client review and acceptance
• Facilitate following design and workflow sessions (as needed): Independent client / DCRS design approval sessions Client / DCRS knowledge sessions DCRS internal design review sessions (i.e. ASR review) Testing and Triage efforts, Execution and roll‑out Administration of the Onboarding Workbook for assigned clients by applying SME technical knowledge of DCRS technology services and events Work closely with Client development and testing resource owners to help align DCRS to SIT, UAT and Release Defect Triage support. Leverage SOAP UI Tool in triage and testing support.

Required Qualifications

• Client Engagement Coordination: 7+ years of job related experience required. Work with client to identify requirements, coordinate details for impact analysis and present for sizing. Gather estimates and sizing assumptions and present and negotiate with client. Engage architecture as needed for solution identification. Manage from request initiation thru funding, prioritization and hand‑off for implementation.

Desired Qualifications

• Ability to work in an agile team environment
• Strong communication skills, oral and written required
• Ability to work independently with assigned tasks
• Past project management experience a plus
• Jira
• Skills: Agile Practices
• Analytical Thinking
• Business Acumen
• Collaboration
• Solution Delivery Process
• Influence
• Result Orientation
• Risk Management
• Solution Design
• Stakeholder Management
• Data Management
• Financial Management
• Technical Strategy Development
• User Experience Design
• Shift: 1st shift (United States of America)
• Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Partnering Locally

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Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions.

Our Values

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Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency