Analyst II - Tech Delivery

Bank of America; Charlotte (NC); On-site; USD 100,000 - 140,000; Full time

Job summary

Bank of America is seeking an Intake Coordinator to capture and refine business or system requirements for potential software changes. The role coordinates intake, estimation, prioritization, and funding processes, serving as a key liaison across business partners, technology teams, architecture, finance, and portfolio management.

You will support client engagement, facilitate design and workflow sessions, and drive initiatives from concept through funding and roadmap placement within an

Qualifications

• 7+ years of job-related experience.
• Experience gathering requirements and sizing assumptions.
• Engage architecture as needed for solution identification.
• Manage from request initiation thru funding, prioritization and hand-off.
• Experience working in an agile team environment.

Responsibilities

• Understand stakeholder needs to envision a solution.
• Support cost/benefit analysis to align technology with business strategy.
• Gathers functional, non-functional, and technical requirements.
• Identify integration points and end-to-end solution design.
• Assist users and development teams in testing and troubleshoot.
• Document processes and workflows for technology needs.
• Coordinate onboarding, design, development, and release activities; drive design sessions.
• Leverage SOAP UI in triage and testing.

Skills

Agile Practices

Analytical Thinking

Business Acumen

Collaboration

Solution Delivery Process

Influence

Result Orientation

Risk Management

Solution Design

Stakeholder Management

Data Management

Financial Management

Technical Strategy Development

User Experience Design

Tools

Jira

SOAP UI

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary

This job is responsible for capturing and refining business or system requirements that may involve a software change. Key responsibilities include working with stakeholders to understand their needs, analyzing problems, capturing requirements, creating solutions, solving problems either manually or through software, and providing subject‑matter expertise on products to support scope and requirement decisions. Job expectations include collaborating with project stakeholders to analyze and confirm requirements, creating, analyzing, and improving processes and writing user and technical stories. The Intake Coordinator function serves as the front door for new work entering DCRS and is a critical link between business demand and execution. This role facilitates client engagement, coordinates intake and estimation activities, drives prioritization discussions, supports annual planning and funding processes, and ensures initiatives move efficiently from concept through funding approval and roadmap placement. The function also serves as a key liaison across business partners, technology teams, architecture, finance, and portfolio management

Responsibilities

• Understands stakeholder needs to help envision and create a solution to solve a problem
• Supports cost and benefit analysis to align technology solutions to business strategy
• Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests
• Identifies the impact of modifications and enhancements to applications and assists with identifying integration points and the end-to-end solution design
• Assists users and development teams in application testing and troubleshooting, and may help with test planning and configuring test solutions to validate functional and system needs
• Documents processes, procedures and workflows for technology as needed
• Accept client assignments and drive client to completion with minimal external support for technical client base implementing web-based service calls to data repositories
• Drives coordination efforts for activities involving Client Assessment, Client Provisioning and Client Onboarding, including but not limited to - Design, Development and Integration, Client review and acceptance Facilitate following design and workflow sessions (as needed):
• Independent client / DCRS design approval sessions
• Client / DCRS knowledge sessions
• DCRS internal design review sessions (i.e. ASR review)
• Testing and Triage efforts, Execution and roll-out
• Administration of the Onboarding Workbook for assigned clients by applying SME technical knowledge of DCRS technology services and events
• Work closely with Client development and testing resource owners to help align DCRS to SIT, UAT and Release Defect Triage support.
• Leverage SOAP UI Tool in triage and testing support

Required Qualifications

Client Engagement Coordination

• 7+ years of job related experience required.
• Work with client to identify requirements, coordinate details for impact analysis and present for sizing.
• Gather estimates and sizing assumptions and present and negotiate with client.
• Engage architecture as needed for solution identification.
• Manage from request initiation thru funding, prioritization and hand-off for implementation.

Desired Qualifications

• Ability to work in an agile team environment
• Strong communication skills, oral and written required
• Ability to work independently with assigned tasks
• Past project management experience a plus
• Jira

Skills

• Agile Practices
• Analytical Thinking
• Business Acumen
• Collaboration
• Solution Delivery Process
• Influence
• Result Orientation
• Risk Management
• Solution Design
• Stakeholder Management
• Data Management
• Financial Management
• Technical Strategy Development
• User Experience Design

Shift

1st shift (United States of America)

Hours Per Week

40