Analyst II - Institutional Research

FIRSTNET GLOBAL LLC; Houston (TX); Presencial; USD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company parties

Competitive salary

Opportunity for advancement

Descripción de la vacante

Lone Star College in Houston, TX is seeking an Analyst II in Institutional Research. You will analyze client requests, create and troubleshoot reports via SQL, and provide interpretation to support decision-making across campus systems.

The role involves leading large projects, developing dashboards, and training others on AIR-supported technologies, with a focus on data-driven insights and institutional planning.

Formación

• Excellent customer service skills and client interaction experience.
• Proficiency with Microsoft Office and related software.
• Ability to work in a fast-paced environment and meet deadlines.
• Knowledge of statistical concepts and data analysis methods.
• Strong written and verbal communication abilities.

Responsabilidades

• Analyzes client requests, runs SQL, and builds/updates dynamic reports.
• Interprets report results to support client decision-making.
• Provides statistical analysis information as needed.
• Develops databases and BI applications for system-wide projects.
• Manages project status communications with clients and AIR management.
• Leads large departmental projects, including dashboards and student success metrics.
• Develops research studies on system-wide issues and validates SQL code.
• Contributes to training sessions for AIR-supported technologies.

Conocimientos

Customer service

MS Office

Fast-paced

Statistical concepts

Data analysis

Communication skills

Writing skills

Descripción del empleo

Benefits

• Company parties
• Competitive salary
• Opportunity for advancement

Analyst II – Institutional Research

LOOKING FOR LOCALS TO HOUSTON ONLY.

Duration of Temporary Employment 11/09/2026-08/31/2027

Days & Times of Temp Employment 40 hours per week

Location University Park

20515 TX-249 S, Houston, TX 77070

ESSENTIAL JOB FUNCTIONS

1. Analyzes client requests, completes programming, and pulls data using SQL programming. Creates and troubleshoots complex, dynamic reports that can be updated automatically by the client.
2. Provides interpretation about report to the client to support their decision-making process.
3. Provides Statistical Analysis Information when it is needed.
4. Develops applications and databases to support system-wide projects, including business intelligence and strategic planning.
5. Communicates project/work-order status with AIR management and clients via ticket system, email, telephone, and/or chat, and serve as campus-based liaison / customer service representative for clients.
6. Serve as project lead and key analyst for the large-scale department projects including, but not limited to, student success points, dashboard development.
7. Develops research studies relating to System-wide issues.
8. Reviews other Analysts' reports and assists as needed, including assisting with complex queries to answer in-depth questions. Assists Manager as needed within scope of responsibility.
9. Develops and conducts training sessions for AIR-supported technologies.
10. Creates training presentations and exercises to teach other analysts (both internal and external) as well as clients how to perform new tasks. Communicates with data analysts at local ISDs.
11. Writes and validates protocol documents for IR, include developing and validating SQL code.
12. Participates in a variety of internal and external meetings, conferences and workshops/seminars, representing Lone Star College and the Office of Analytics & Institutional Research (AIR). May include giving presentations.
13. Responsible for other reasonable, related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent customer service skills
• Proficiency with common office software (i.e. Microsoft Office suite) and other relevant software applications
• Ability to work in a fast pace environment and meet deadlines
• Knowledge of software/hardware management and service delivery management may be required
• Ability to work on several tasks simultaneously
• Technical knowledge necessary includes statistical applications, data base analysis tools, spreadsheets, and the ability to create summary information from large volumes of data.
• Knowledge and understanding of statistical concepts
• Ability to analyze and evaluate a request and communicate effectively with the varied levels of employees is essential.
• Ability to translate concepts into data and vice versa
• Highly organized, logical, efficient, and detail oriented
• Strong analytical and problem-solving skills
• College-level writing and communication skills